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 | Our 24/7 Accident & Emergency Services |
 | Specialist On Call |
 | 24-hour Ambulance Service |
 | Advanced CT Scan & Operation Theatre |
The Accident & Emergency (A&E) services at Gleneagles Hospitals are available 24/7 daily, ensuring that expert medical care is always available whenever needed.
If you or someone you know is experiencing an emergency, call an ambulance or head straight to one of our nearest A&E for immediate medical attention. Remember, every second counts in emergency situations.
The team of skilled emergency physicians, doctors, nurses, and support staff is ready to provide immediate care and support at our urgent treatment centre. Upon your arrival at the Accident & Emergency (A&E), experienced medical personnel will swiftly assess your condition, triage appropriately, and commence treatment in accordance with your clinical needs.
As Malaysia's dedicated accident and emergency hospital, your health and safety are our unwavering commitment.
Select the nearest Gleneagles Hospital in Malaysia for Accident & Emergency (A&E) and Ambulance Services.
The triage system plays a crucial role in prioritising patients based on the acuity of their clinical presentation.
Upon arrival at the emergency department, the triage nurse will assess your condition and categorise according to the severity of your condition. This assessment ensures that those with critical or urgent medical requirements receive immediate attention and care, allowing us to provide timely and appropriate treatment to all patients.
At Gleneagles Hospitals, we follow the 5-level triaging system, that is:
Examples
Examples
We are committed to optimising efficiency and reducing waiting times for all our patients.
If you encounter any delays, our nurses are always available to help you and make sure that your condition is being monitored.
Knowing basic first aid techniques can make a significant difference in critical situations before professional medical help arrives. It is a vital and fundamental skill that serves as the initial response to injuries, illnesses, and emergencies where timely medical intervention is not readily available.
Administering proper first aid can help prevent the worsening of injuries or conditions. For instance, stop bleeding, immobilising fractures, or clearing airways can prevent complications.
In life-threatening situations, such as cardiac arrest, the timely application of first aid techniques such as cardiopulmonary resuscitation (CPR) can save lives.
The following are some common medical emergencies and what you can do to help while waiting for an ambulance to arrive.
Step 1: Remove any jewellery or other restrictive garments quickly and gently before the affected area swells up.
Step 2: Hold the affected area under cool, running water for 5 minutes.
Step 3: Alternatively, the wound can be covered with wet gauze or towels for at least 30 minutes.
Step 4: For minor burns and scalds, paracetamol or non-steroidal anti-inflammatory drugs (NSAIDs) can be taken for pain relief.
Step 5: Go to the hospital’s Accident & Emergency.
Step 1: Call an ambulance immediately.
Step 2: Encourage the person to cough. However, if choking is severe, they may not be able to breathe, speak or cough.
Step 3: Perform chest blows by standing behind the person. Lean the person slightly forward and give 5 blows to the upper back with the heel of the hand.
Step 4: If the person is still choking, perform abdominal thrust (Heimlich manoeuvre). Wrap your arms around the waist, create a fist with one hand and position it just above the umbilicus (belly button). With your other hand, grip the fist and deliver and inward and upward thrust simultaneously.
Step 5: Continue step 3 and 4 until the choking is relieved or until ambulance arrives. If the person becomes unresponsive, start CPR.
Step 1: Call an ambulance immediately. The child may be unable to speak, breathe or cough with sound while clutching their neck or chest.
Step 2: Perform 5 back blows by hitting firmly on the child’s back between the shoulder blades while holding in a head-down position.
Step 3: If the child is still choking, perform 5 abdominal thrusts (Heimlich manoeuvre). Hold the child around the waist and administer an inward and upward thrust simultaneously, just above the umbilicus (belly button).
Step 4: Continue step 2 and 3 until blockage dislodges or ambulance arrives. If the child becomes unresponsive, start CPR.
Step 1: Call an ambulance immediately. Infant may be unable to cry, breathe, cough or make any noise.
Step 2: Perform 5 back blows by holding the infant face-down along your thigh, ensuring that their head is positioned lower than their bottom. Deliver firm blows to their back between the shoulder blades using the heel of your hand.
Step 3: If the infant is still choking, perform 5 chest thrusts. Turn the infant over so they are facing upwards. Position two fingers in the middle of their chest, just below the level of the nipples and push downwards firmly up to 5 times.
Step 4: Continue step 2 and 3 until blockage dislodges or ambulance arrives. If the infant becomes unresponsive, start CPR.
Step 1: Remove victim from the water without endangering yourself.
Step 2: Check the victim for a response. If the victim is unresponsive, shout for help and call an ambulance right away.
Step 3: Provide rescue breathing if victim is not breathing but pulse is felt. 1 breath every 6 seconds for 10 breaths per minute. Check for pulse every 2 minutes.
Step 5: Continue to perform CPR until emergency help arrives and manages the victim or until there are signs of life and the victim starts to breathe normally.
Step 6: Put the person in recovery position if they are becoming responsive and breathing normally. Keep the victim dry and warm if possible.
Step 1: Make the person comfortable. Wipe the body with a wet towel to permit heat dissipation.
Step 2: Check the patient’s body temperature with a thermometer.
Step 3: Give the patient fluids such as water or diluted juice.
Step 4: Call an ambulance or visit the hospital’s Accident & Emergency immediately if the patient has the following symptoms:
Fever in infants and toddlers
Fever in children (> 2 years old)
There is probably no cause for alarm if your child has a fever but is responsive. This means your child makes eye contact with you and responds to your facial expressions and to your voice. Your child may also be drinking fluids and playing.
However, emergency assistance is required if your child:
Ask your child's healthcare provider for guidance in special circumstances, such as a child with immune system problems or with a pre-existing illness.
Remember: Do not give aspirin to anyone under the age of 16.
Heart attack (Myocardial infarction) | Cardiac arrest | |
What is it? |
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While most heart attacks do not result in cardiac arrest, it is possible for a heart attack to lead to a cardiac arrest. | ||
What are the symptoms? |
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What to do? |
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Call an ambulance or head straight to the nearest Gleneagles Hospital Accident and Emergency (A&E) for immediate medical attention. Remember, every second counts!
Step 1: Call an ambulance immediately.
Step 2: Check the scene and person and try to find out what poison was taken.
Step 3: Look for labels on any containers near the victim.
Step 4: Do not give the person anything to eat or drink.
Step 5: Wash your hands immediately if you touch the victim or poison containers nearby to reduce the risk of contamination.
How to tell if someone is having a stroke. Look out for the following signs.
Balance |
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Eyes |
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Face |
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Arm |
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Speech |
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Time |
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Call an ambulance or head straight to the nearest Gleneagles Hospital Accident and Emergency (A&E) for immediate medical attention. Remember, every second counts!
Step 1: Remove any jewellery or other restrictive garments quickly and gently before the affected area swells up.
Step 2: Hold the affected area under cool, running water for 5 minutes.
Step 3: Alternatively, the wound can be covered with wet gauze or towels for at least 30 minutes.
Step 4: For minor burns and scalds, paracetamol or non-steroidal anti-inflammatory drugs (NSAIDs) can be taken for pain relief.
Step 5: Go to the hospital’s Accident & Emergency.
Step 1: Remove victim from the water without endangering yourself.
Step 2: Check the victim for a response. If the victim is unresponsive, shout for help and call an ambulance right away.
Step 3: Provide rescue breathing if victim is not breathing but pulse is felt. 1 breath every 6 seconds for 10 breaths per minute. Check for pulse every 2 minutes.
Step 4: Begin CPR (cardiopulmonary resuscitation) if there is no pulse.
Step 5: Continue to perform CPR until emergency help arrives and manages the victim or until there are signs of life and the victim starts to breathe normally.
Step 6: Put the person in recovery position if they are becoming responsive and breathing normally. Keep the victim dry and warm if possible.
Step 1: Make the person comfortable. Wipe the body with a wet towel to permit heat dissipation.
Step 2: Check the patient’s body temperature with a thermometer.
Step 3: Give the patient fluids such as water or diluted juice.
Step 4: Call an ambulance or visit the hospital’s Accident & Emergency immediately if the patient has the following symptoms:
Fever in infants and toddlers
Fever in children (> 2 years old)
There is probably no cause for alarm if your child has a fever but is responsive. This means your child makes eye contact with you and responds to your facial expressions and to your voice. Your child may also be drinking fluids and playing.
However, emergency assistance is required if your child:
Ask your child's healthcare provider for guidance in special circumstances, such as a child with immune system problems or with a pre-existing illness.
Remember: Do not give aspirin to anyone under the age of 16.
Heart attack (Myocardial infarction) | Cardiac arrest | |
What is it? |
|
|
While most heart attacks do not result in cardiac arrest, it is possible for a heart attack to lead to a cardiac arrest. | ||
What are the symptoms? |
|
|
What to do? |
|
|
Call an ambulance or head straight to the nearest Gleneagles Hospital Accident and Emergency (A&E) for immediate medical attention. Remember, every second counts!
Step 1: Call an ambulance immediately.
Step 2: Check the scene and person and try to find out what poison was taken.
Step 3: Look for labels on any containers near the victim.
Step 4: Do not give the person anything to eat or drink.
Step 5: Wash your hands immediately if you touch the victim or poison containers nearby to reduce the risk of contamination.
In emergency rooms at Gleneagles Hospitals, anyone with injury, illness, or an emergency that requires urgent medical attention will first be assessed by a triage nurse, then examined by our healthcare professional, and given appropriate treatment based on their condition. The duration of the admission depends on the severity of the condition and the necessary treatment.
The medical specialists are on call 24 hours. If you have a preferred specialist at Gleneagles Hospital, you can inform the personnel at the admission counter that you wish to follow up with him or her.
Malaysians or non-Malaysians can walk into the nearest Gleneagles Hospital’s Accident & Emergency (A&E) department so that the required medical procedures can start as soon as possible without losing precious time.
Gleneagles Hospitals accept various modes of payment, including cash and major credit cards. Major foreign currencies are also accepted for the convenience of international patients.
When you are admitted at Gleneagles Hospital after visiting the accident and emergency (A&E), please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.
If your employer is assisting you with bill settlement or if you are using an insurance company through a direct billing arrangement, a Letter of Guarantee and hospitalisation identity card from your employer or insurance company is required.
In order to avail of accident and emergency compensation, your documents need to clearly state your room type, your identity or passport number.
Please note that the hospital is unable to accept a Letter of Guarantee from any employer or insurance company that does not have prior credit arrangements with the hospital.
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