 | 24/7 Ambulance Service |
 | Specialist On-Call |
 | Comprehensive Life SavingFacilities & Equipment |
 | Manage by Advance Life Support Trained Personal |
Accident and Emergency Department at Gleneagles Hospital Kuala Lumpur
The Accident & Emergency (A&E) Unit at Gleneagles Hospital Kuala Lumpur is well-equipped to handle any injury or medical emergency around the clock every day. At A&E, we have a dedicated team of doctors and nurses who are specially trained for emergency situations, and they will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our top priority, while the rest may need a 30-minute wait, depending on the number of patients at the Accident and Emergency centre.
In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on-call to attend to complex medical conditions.
Triage & Waiting Time
Our Accident and Emergency department at Gleneagles Hospital Kuala Lumpur uses the 5 Level Triage System to sort patients into categories according to the medical urgency. At our accident and emergency department:
- Priority of treatment is first given to patients who require urgent care.
- The team will do their best to minimise waiting time for all patients.
- If you do have to wait, our nurses are always on standby to answer your questions and monitor your condition.
An overview of three category triage acuity systems:
Red Zone (Critical)
- Acuity
Require immediate life or limb-saving intervention
- Example
- Cardiopulmonary arrest, severe respiratory distress, unresponsive collapsed patient
- Severe arrhythmias with signs of hypoperfusion and hypotension
- Severe trauma-related patient
- Acute stroke
Yellow Zone (High Risk/Semi Critical)
- Acuity
Requires urgent intervention
- Example
- Seizures
- Fractures of long bones of lower limbs/pelvis etc.
- Open fractures
- Major bleeding
- Burns
- Severe dehydration
- Severe pain (chest or abdomen)
- Pregnancy related problems
- Altered conscious level, severe head injury
Green Zone (Non-Critical)
- Acuity
Less urgent intervention
- Example
- Respiratory infections
- Gastrointestinal infections
- Urinary/ Genital infections
- Minor soft tissue injuries or infections
- Eyes, Ears, Nose, Face injuries or infections
- Minor trauma (short/small bone fractures/ dislocations)
The medical specialists are on-call for 24 hours. If you have a preferred specialist at our hospital, you can inform our resident medical officer or nurse that you wish to follow up with him or her.
We accept various modes of payment including cash and major credit cards at our hospitals.
If your employer is assisting you with bill settlement or if you’re using an insurance company through a direct billing arrangement, a Letter of Guarantee and Hospitalisation Identity Card from your Employer or Insurance Company are required.
The hospital is unable to accept Letter of Guarantee from any employer or insurance company that does not have prior credit arrangements with the hospital.
For foreign patients we recommend you to fully pay your bill upon discharge (by cash or credit card), and obtain relevant documents to file a claim to your insurance company subsequently.
Accident and Emergency Condition
Process and Procedures
Billing & Payment
Contact Information
