The Accident & Emergency (A&E) Unit at Gleneagles Hospital Kuala Lumpur is well-equipped to handle any injury or medical emergency around the clock every day. At A&E we have a dedicated team of doctors and nurses who are specially trained for emergency situations and they will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our top priority, while the rest may need a 30-minute wait, depending on the number of patients at the A&E.
In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on-call to attend to complex medical conditions.
Our Accident and Emergency department uses the 5 Level Triage System to sort patients into categories according to the medical urgency. At our accident and emergency department:
- Priority of treatment is first given to patients who require urgent care.
- The team will do their best to minimise waiting time for all patients.
- If you do have to wait, our nurses are always on standby to answer your questions and monitor your condition.
An overview of three category triage acuity systems:
Red Zone (Critical)
Require immediate life or limb-saving intervention
- Cardiopulmonary arrest, severe respiratory distress, unresponsive collapsed patient
- Severe arrhythmias with signs of hypoperfusion and hypotension
- Severe trauma-related patient
- Acute stroke
Yellow Zone (High Risk/Semi Critical)
Requires urgent intervention
- Altered conscious level, severe head injury
- Fractures of long bones of lower limbs/pelvis etc.
- Open fractures
- Major bleeding
- Severe dehydration
- Severe pain (chest or abdomen)
- Pregnancy related problems
Green Zone (Non-Critical)
Less urgent intervention
- Respiratory infections
- Gastrointestinal infections
- Urinary/ Genital infections
- Minor soft tissue injuries or infections
- Eyes, Ears, Nose, Face injuries or infections
- Minor trauma (short/small bone fractures/ dislocations)