About Us | Gleneagles Hospital Kuala Lumpur

Gleneagles Hospital Kuala Lumpur (GKL) is one of the leading private hospitals in Malaysia's metropolitan capital of Kuala Lumpur and is a 376-bedded hospital that offers patients a comfortable ambience with outstanding medical care. A part of IHH Healthcare, GKL has grown into a highly respected and reputable healthcare service provider in Malaysia and the Southeast Asian region; providing excellent professional healthcare services to local and international patients.

Our commitment to excellence is evident through continuous enhancements to our hospital facilities and investments in cutting-edge technology, setting us apart in the industry. GKL is committed to the provision of safe and quality healthcare and is proud to have a team of highly qualified and experienced medical professionals, consultants, and nurses who go the extra mile to ensure an exceptional patient experience.

GKL is also home to some of the most advanced medical technologies and procedures available such as:

Gamma Knife Radiosurgery – A breakthrough in the medical field; as way to treat not only brain tumours but also vascular malformations and functional disorders through a minimally invasive way. The treatment procedure is simple, painless, straightforward and provides better outcomes as compared to traditional brain surgery.

Da Vinci Si Surgical System – A surgical platform designed to enable complex surgery by using a minimally invasive approach. Powered by robotic technology, Da Vinci Si surgical system allows surgeons to perform intricate surgeries with utmost meticulousness.

Download our E-Corporate Brochure here: https://online.flippingbook.com/view/176133662/

ABOUT IHH HEALTHCARE

IHH is a leading multinational healthcare provider shaping the future of care. Driven by our aspiration to Care. For Good., we unite medical excellence and innovation, pushing boundaries through our trusted brands such as Acibadem, Gleneagles, Fortis, Island, Mount Elizabeth, Pantai, Parkway and Prince Court.

Across 10 countries, including Malaysia, Singapore, Türkiye, India and Greater China, our 76,000-strong team delivers world-class excellence every day, within and beyond our 190 healthcare facilities, including 89 hospitals.

Within Malaysia, IHH operates 18 hospitals with approximately 3,600 beds under trusted brands including Gleneagles, Island Hospital, Pantai, Prince Court and Timberland Medical Centre. Supported by ancillary services such as Premier Integrated Labs, Premier Integrated Rehab and primary care clinics under Twin Towers Medical Centre, our more than 15,000 staff and 2,000 consultants deliver comprehensive care across the healthcare continuum, from primary and ambulatory to tertiary and quaternary services, complemented by diagnostics and rehabilitation.

In partnership with our stakeholders, IHH is advancing value-based care, building a sustainable healthcare ecosystem and creating meaningful impact, as we work towards our vision to become the world’s most trusted healthcare services network.

www.ihhhealthcare.com

Our CEO

Linda Leong Miao Ling

Chief Executive Officer,

Gleneagles Hospital Kuala Lumpur

Linda Leong Miao Ling is the Chief Executive Officer of Gleneagles Hospital Kuala Lumpur.

Since joining IHH Healthcare Malaysia in 2014, she has held progressively broader leadership roles across Medical Affairs, Operations and Hospital Management. She previously served as Chief Operating Officer at Gleneagles Hospital Kuala Lumpur and Pantai Hospital Klang, and as Chief Executive Officer of Pantai Hospital Cheras, before taking on a Chief Executive Officer role outside of the IHH network. Her experience reflects both continuity within IHH Healthcare Malaysia and broader executive exposure beyond the network.

During her tenure as Chief Operating Officer at Gleneagles Hospital Kuala Lumpur, Linda led initiatives to modernise infrastructure and strengthen clinical capabilities. She oversaw the implementation of a new hospital information system and advanced service capabilities across radiology, oncology, robotic surgery and neurosurgery, reinforcing the hospital’s capacity in complex and tertiary care. She also played a key role in establishing the one-stop Heart Specialist Clinic and Cardiac Diagnostic Unit, and in expanding interventional cardiology services with the addition of a cardiac catheterisation laboratory.

Since 1996, GKL has provided high-quality healthcare, complemented by friendly and professional staff. As we strive to deliver excellent healthcare and patient services to our community, a good measure of our performance is recognised in the form of awards and accreditation by third-party institutions.

GKL was one of the first private hospitals in Malaysia to be accredited by the US-based Joint Commission International (JCI); while locally we are accredited by the Malaysian Society for Quality in Health (MSQH).

JCI since 2010 (5 cycles renewal)

Joint Commission International (JCI)

MSQH since 2013 (6 cycles renewal)

Malaysian Society for Quality in Health(MSQH)

At Gleneagles Hospital Kuala Lumpur, patient safety and quality of care are our highest priorities. If you have concerns that require external review, you may contact the Joint Commission International (JCI) directly at https://www.jointcommission.org/en/contact-us

In addition, other recent notable awards that attest to the quality of care at GKL include:

2025

Newsweek
Top 250 World’s Best Hospital 2025
Top 3 World’s Best Hospital 2025 - Malaysia

Reader’s Digest Trusted Brand 2025

2024

Newsweek

Top 250 World’s Best Hospital 2024
#1 World’s Best Hospital 2024 - Malaysia

GlobalHealth Asia-Pacific Awards 2024

Hospital of the Year in Malaysia by GlobalHealth Asia-Pacific 2024

Malaysia Technology Excellence Awards 2024

Robotics - Healthcare

Reader’s Digest Trusted Brand 2024

2023

Frost & Sullivan Awards 2023

Customer Value Leadership Award 2023

Global Health Asia Pacific Awards 2023

Hospital of the Year in Malaysia by GlobalHealth Asia-Pacific 2023

Customer Care Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Endocrinology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Gastroenterology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

ICU Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Neurology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Prostate Care Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Reader’s Digest Trusted Brand 2023

Malaysia Health & Wellness Awards 2022

Corporate Social Responsibility

Malaysia Technology Excellence Awards 2023

Medical Technology (Healthcare)

Healthcare Asia Awards 2023

Service Innovation of the Year – Malaysia

2022 - 2020

Malaysia Health & Wellness Awards 2022

Corporate Social Responsibility

IHH Summit 2022

IHH GCEO Clinical Award for Clinical Effective 2022

Global Health Asia Pacific Awards 2022

Hospital Of The Year In Malaysia 2022

Value Based Hospital Of The Year In Asia-Pacific 2022

Endocrinology Service Provider OF The Year In Asia-Pacific 2022

Bariatric Service Provider Of The Year In Asia-Pacific 2022

Global Health Asia Pacific Awards 2021

Value Based Hospital Of The Year in The Asia-Pacific 2021

Diabetes Service Provider Of The Year In Asia-Pacific 2021

Endocrinology Service Provider Of The Year In Asia-Pacific 2021

Global Health Asia Pacific Awards 2020

Bariatric Service Provider Of The Year In Asia-Pacific 2020

At Gleneagles Hospital Kuala Lumpur, we are committed to conducting business with the utmost integrity, with a zero-tolerance policy for bribery and corruption.

Our anti-bribery and corruption guidelines (available here) outline the principles that guide our actions and decisions.

These guidelines serve as a resource for our employees, partners, suppliers, and stakeholders, providing clear guidance on identifying, preventing, and reporting instances of bribery and corruption. By adhering to these principles, we contribute to fostering a culture of trust and integrity within our organisation and beyond.

We encourage all individuals associated with Gleneagles Hospital Kuala Lumpur to familiarise themselves with these guidelines to promote a culture of ethical conduct and compliance.

ABOUT US

GKL is also home to some of the most advanced medical technologies and procedures available such as:

Download our E-Corporate Brochure here: https://online.flippingbook.com/view/176133662/

ACCREDITATIONS & AWARDS

Joint Commission International (JCI)

Malaysian Society for Quality in Health(MSQH)

In addition, other recent notable awards that attest to the quality of care at GKL include:

2025

Newsweek
Top 250 World’s Best Hospital 2025
Top 3 World’s Best Hospital 2025 - Malaysia

Reader’s Digest Trusted Brand 2025

2024

Newsweek

Top 250 World’s Best Hospital 2024
#1 World’s Best Hospital 2024 - Malaysia

GlobalHealth Asia-Pacific Awards 2024

Hospital of the Year in Malaysia by GlobalHealth Asia-Pacific 2024

Malaysia Technology Excellence Awards 2024

Robotics - Healthcare

Reader’s Digest Trusted Brand 2025

2023

Frost & Sullivan Awards 2023

Customer Value Leadership Award 2023

Global Health Asia Pacific Awards 2023

Hospital of the Year in Malaysia by GlobalHealth Asia-Pacific 2023

Customer Care Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Endocrinology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Gastroenterology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

ICU Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Neurology Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Prostate Care Service Provider of the year in Asia-Pacific by GlobalHealth Asia-Pacific 2023

Reader’s Digest Trusted Brand 2023

Malaysia Health & Wellness Awards 2022

Corporate Social Responsibility

Malaysia Technology Excellence Awards 2023

Medical Technology (Healthcare)

Healthcare Asia Awards 2023

Service Innovation of the Year – Malaysia

2022 - 2020

Malaysia Health & Wellness Awards 2022

Corporate Social Responsibility

IHH Summit 2022

IHH GCEO Clinical Award for Clinical Effective 2022

Global Health Asia Pacific Awards 2022

Hospital Of The Year In Malaysia 2022

Value Based Hospital Of The Year In Asia-Pacific 2022

Endocrinology Service Provider OF The Year In Asia-Pacific 2022

Bariatric Service Provider Of The Year In Asia-Pacific 2022

Global Health Asia Pacific Awards 2021

Value Based Hospital Of The Year in The Asia-Pacific 2021

Diabetes Service Provider Of The Year In Asia-Pacific 2021

Endocrinology Service Provider Of The Year In Asia-Pacific 2021

Global Health Asia Pacific Awards 2020

Bariatric Service Provider Of The Year In Asia-Pacific 2020

ANTI-BRIBERY & CORRUPTION

At Gleneagles Hospital Kuala Lumpur, we are committed to conducting business with the utmost integrity, with a zero-tolerance policy for bribery and corruption.

Our anti-bribery and corruption guidelines (available here) outline the principles that guide our actions and decisions.

We encourage all individuals associated with Gleneagles Hospital Kuala Lumpur to familiarise themselves with these guidelines to promote a culture of ethical conduct and compliance.

CLINICAL EXCELLENCE

Elevating Healthcare through Value-Driven Outcomes (VDO)

At Gleneagles Hospital Kuala Lumpur, we believe in delivering healthcare that truly matters. Our commitment to clinical excellence is exemplified through our Value-Driven Outcomes (VDO) initiatives. Aligned with international standards, our healthcare professionals drive interventions and enhance treatment value for our patients. Leveraging data, we ensure accountability and transparency, offering confidence that Gleneagles Hospital Kuala Lumpur delivers unparalleled value-for-money services.

Objectives:

Measuring Outcomes that Matter to Patients
At Gleneagles Hospital Kuala Lumpur, our VDO initiative places a paramount focus on outcomes that truly impact our patients. We diligently measure and analyze the results that matter most to individuals, ensuring that their healthcare journey is centered around achieving meaningful and personalized goals.
Using Data to Promote Value Improvement
Data is the cornerstone of our commitment to excellence. Gleneagles Hospital Kuala Lumpur harnesses the power of data to inform and drive interventions that enhance the overall value of our treatments. This data-driven approach allows us to adapt and continuously improve, ensuring that our patients receive the most effective and personalized care.
Embarking on Cost Analysis to Reduce Wastage
Recognizing the importance of responsible resource allocation, our VDO initiative includes a comprehensive cost analysis to identify and minimize wastage. By optimizing our resources, we aim to provide high-quality healthcare that is not only effective but also efficient, maximizing the value for both patients and the healthcare system.

Total Knee Replacement (TKR): Advancing Mobility, Enhancing Lives

Knee surgery, particularly Total Knee Replacement (TKR), is a complex procedure, especially for those suffering from knee osteoarthritis. At Gleneagles Hospital Kuala Lumpur, we recognize the challenges and prioritize the patient's voice in our approach to outcomes. We meticulously evaluate each TKR surgery at 3-month and 6-month intervals, utilizing the Knee Society Score (KSS) to measure and compare results against Minimal Clinically Important Difference (MCID) and Substantial Targets.

This precision-driven approach ensures that the impact of TKR transcends the surgical realm, resulting in significant improvements in both quality of life and mobility. This exemplifies our commitment to comprehensive and transformative orthopaedic care.

Patient’s Journey

Patient visits doctor to determine if TKR is recommended.

Patient is referred for same-day pre-operative physiotherapy.

PROMs (KSS) survey and pre-operative physiotherapy are conducted for the patient in rehab.

Patient undergoes surgery in GKL

Physiotherapy is administered for the patient during admission until discharge.

The patient attends physiotherapy sessions for three months.

*3 months post-surgery PROMs (KSS) survey is conducted again to assess the patient's progress.

The patient continues physiotherapy sessions for an additional three months.

*6 months post-surgery PROMs (KSS) survey is conducted to monitor the patient's progress.

Patient Reported Outcome Measures (PROMs) Survey

Through our Patient Reported Outcome Measures (PROMs) Survey, we carefully measure our patient’s perception of health and functional well-being post-TKR surgery. PROMs are standardized questionnaires completed by patients, providing insights into health perception and functional well-being. The hospital conducts these surveys before and after treatment to understand any changes in the patient’s condition and quality of life. Working closely with patients and clinicians, PROMs give us a full picture of our patients' health and identify opportunities for continuous improvement.

Minimal Clinically Important Difference (MCID)

When it comes to knee surgery, Gleneagles Hospital Kuala Lumpur uses a benchmark called Minimal Clinically Important Difference (MCID). Our aim is for patients to see a minimum score increase of 9 points at 3 months and 40 points at 6 months post-surgery.

One notable achievement is reaching a 100% rate in the MCID benchmark within 3 and 6 months post-surgery, underscoring substantial improvements in pain reduction, daily function, and overall quality of life.

KSS Reference:

2011 Knee Society Scoring System© (2011KSS)

The Knee Society (https://www.kneesociety.org/the-knee-society-score)

MCID Reference:

Van der Wees, P.J., Wammes, J.J.G., Akkermans, R.P. et al. Patient-reported health outcomes after total hip and knee surgery in a Dutch University Hospital Setting: results of twenty years clinical registry. BMC Musculoskelet Disord 18, 97 (2017). https://doi.org/10.1186/s12891-017-1455-y

Lizaur-Utrilla, A., Gonzalez-Parreño, S., Martinez-Mendez, D. et al. Minimal clinically important differences and substantial clinical benefits for Knee Society Scores. Knee Surg Sports Traumatol Arthrosc 28, 1473–1478 (2020). https://doi.org/10.1007/s00167-019-05543-x

https://d-nb.info/1212656903/34

Anterior Cruciate Ligament Reconstruction (ACLR): Precision in Surgical Excellence

Anterior Cruciate Ligament Reconstruction (ACLR) is a surgical intervention aimed at replacing a damaged ligament, requiring a delicate blend of precision and excellence. At Gleneagles Hospital Kuala Lumpur, our commitment extends beyond technical proficiency to encompass stringent adherence to quality indicators.

Our 2023 performance statistics not only reflect exceptional results but also demonstrate our unwavering focus on patient safety. By surpassing international benchmarks in key areas such as prophylactic antibiotic administration, blood transfusion rates, complications, readmission prevention, and post-operative rehabilitation, we continuously strive to assure our patients of a level of care that goes above and beyond established standards.

Patient’s Journey

Patient visits doctor to determine if ACLR is recommended.

Patient is referred for same-day pre-operative physiotherapy.

PROMs (KSS) survey and pre-operative physiotherapy are conducted for the patient in rehab.

Patient undergoes surgery in GKL

Physiotherapy is administered for the patient during admission until discharge.

The patient attends physiotherapy sessions for three months.

*3 months post-surgery PROMs (KSS) survey is conducted again to assess the patient's progress.

The patient continues physiotherapy sessions for an additional three months.

*6 months post-surgery PROMs (KSS) survey is conducted to monitor the patient's progress.

ACLR Surgery Outcomes: Insights from 2023 Data Analysis

ACLR International Benchmark Reference:

Annals of Medicine and Surgery: Analysis of postoperative complications following elective arthroscopic surgeries of the knee- a retrospective cohort study

The Knee: Complications following anterior cruciate ligament reconstruction in the English NHS

Knee Surgery, Sports Traumatology, Arthroscopy: Inpatient admission following anterior cruciate ligament reconstruction is associated with higher postoperative complications

Knee Surgery, Sports Traumatology, Arthroscopy: Procedure length is independently associated with overnight hospital stay and 30-day readmission following anterior cruciate ligament reconstruction

Arthroscopy, Sports Medicine, and Rehabilitation: Operative Time Less Than 1.5 Hours, Male Sex, Dependent Functional Status, Presence of Dyspnea, and Reoperations Within 30 days Are Independent Risk Factors for Readmission After ACLR

Hysterectomy: Personalized Care for Women's Health

Hysterectomy, a surgical intervention for uterine removal, constitutes a pivotal decision in women's health. At Gleneagles Hospital Kuala Lumpur, we comprehend the gravity of this choice and provide tailored care for conditions like uterine fibroids, endometriosis, abnormal uterine bleeding, and gynaecologic cancer.

Our dedication to excellence is underscored by our 2022 and 2023 statistics, showcasing minimal complication rates, successful laparoscopic procedures, and unwavering adherence to international safety benchmarks.

Inclusion factors for hysterectomy are as follow:

Total Abdominal Hysterectomy
Subtotal Abdominal Hysterectomy
Hysterectomy and removal of adnexa
Vaginal Hysterectomy including laparoscopically assisted
Robotic Hysterectomy
3D Laparoscopic Hysterectomy
Laparoscopic Hysterectomy/Laparoscopic Hysterectomy + or +/- salpingo-oophorectomy
Laparoscopy and Therapeutic procedures including laser, diathermy and destruction e.g., endometriosis, adhesiolysis, tubal surgery and non- cancerous solid tumours

Hysterectomy Outcomes: Insights from 2022 and 2023 Data Analysis

Hysterectomy International Benchmark Reference:

Blood Transfusion given: https://www.hindawi.com/journals/ogi/2018/3802532/

Conversion to laparotomy: https://www.jmig.org/article/S1553-4650(15)01667-2/fulltext, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5772131/

Complications: https://www.ajog.org/article/S0002-9378(16)30437-9/fulltext#secsectitle0075

Ontario – Quality-based Procedures Clinical Handbook for Hysterectomy by Ministry of Health & Long-Term Care

Laparoscopic Cholecystectomy: Precision Care for Gallbladder Health

Laparoscopic Cholecystectomy, the surgical removal of the gallbladder, is one of the many procedures where we implement our Value Driven Outcome (VDO) approach. At Gleneagles Hospital Kuala Lumpur, we ensure that this minimally invasive procedure is performed with the utmost precision and care. By utilizing advanced laparoscopic techniques, we minimize patient discomfort, reduce recovery times, and enhance overall surgical outcomes.

Our adherence to stringent quality indicators allows us to maintain high standards of care and achieve superior clinical results. Patients undergoing Laparoscopic Cholecystectomy at GKL can expect a seamless surgical experience with a focus on safety, efficiency, and effective pain management.

Inclusion factors of Laparoscopic Cholecystectomy are as follow:

Elective Laparoscopic Cholecystectomy

Exclusion factors of Laparoscopic Cholecystectomy are as follow:

Emergency (empyema and gangrenous gallbladder)
Open Cholecystectomy
Patient under 18 years old

Laparoscopic Cholecystectomy: Insights from 2023 Data Analysis

Reference

EASL Clinical Practice Guidelines on the prevention, diagnosis and treatment of gallstones European Association for the Study of the Liver (EASL)
NATIONAL INSTITUTES OF HEALTH Office of Medical Applications of Research Gallstones and Laparoscopic Cholecystectomy
Association of American Physicians and Surgeons
Association of Surgeons of Great Britain & Ireland
SAGES : https://www.sages.org/safe-cholecystectomy-program/
National Institute for Health and Care Excellence (NICE)

Colonoscopy: Comprehensive Care for Digestive Health

Colonoscopy is an essential procedure for maintaining digestive health and preventing serious conditions. At Gleneagles Hospital Kuala Lumpur, our experienced gastroenterologists use advanced techniques to examine the inner lining of the colon and rectum. This procedure helps detect polyps, tumors, and other abnormalities early, allowing for prompt intervention.

We prioritize patient safety and comfort at every step of the process. Our dedicated team ensures a sterile and controlled environment, adhering to stringent safety protocols to minimize any risk of infection or complications. Regular colonoscopies are key to early detection and treatment, providing you with peace of mind and better health outcomes.

Commitment to International Quality Benchmarks

At Gleneagles Hospital Kuala Lumpur, achieving international benchmarks for several important quality indicators underscores our dedication to providing top-tier colonoscopy services:

Cecal Intubation Rate
The cecal intubation rate refers to the percentage of colonoscopies reaching and visualizing the whole cecum and its landmark. A complete bowel examination is a prerequisite for thorough and reliable inspection of the mucosa in search of suspicious lesions. A low cecal intubation rate is commonly associated with increased risk of interval colorectal cancer. An incomplete colonoscopy causes an increase in treatment cost and patient comfort as the examination needs to be repeated [1].
Adequate Bowel Preparation Rate
Past studies have demonstrated that the quality of bowel preparation affects the cecal intubation rate and detection of adenoma (benign tumours). An inadequate bowel preparation causes increased costs and patient inconvenience as the procedure needs to be rescheduled to a later date. An adequate bowel preparation rate is defined as achieving a Boston Bowel Preparation Rate Scale (BBPS) score of ≥ 6, with each segment of the bowel (ascending, transverse and descending) registering a score of ≥ 2 [1].
Adenoma Detection Rate for patients ≥ 50 years old
The aim of colonoscopy is to reduce the complications and death from colorectal cancer via early detection of tumours at an earlier and more treatable stage and through removal of pre-cancerous adenomas [2]. Adonomas are non-cancerous (benign polyps) that have the potential to develop into cancerous adenomas (adenocarcinoma) [3]. Hence, the Adenoma Detection Rate (ADR) is utilized to gauge the sufficient inspection at screening or diagnostic colonoscopy in patients aged 50 and more. ADR is defined as the proportion of colonoscopies that detect at least one histologically confirmed colorectal adenoma or adenocarcinoma [1,2].

Inclusion factors of Colonoscopy are as follow:

Colonoscopy procedures (fiber optic colonoscopy plus/ minus excision/ destruction lesion and colonoscopy with polypectomy)
Patients who are going through gastroscopy and colonoscopy in the same session
Elective/ daycare colonoscopies

Exclusion factors of Colonoscopy are as follow:

Inpatient referrals
Emergency Colonoscopy
Patients less than 18 years old
Patients with hemicolectomy
Absconded/ AOR (“at own risk’) discharge

Colonoscopy: Overview of 2023 Data Analysis

Reference

Kaminski MF, Thomas-Gibson S, Bugajski M, Bretthauer M, Rees CJ, Dekker E, Hoff G, Jover R, Suchanek S, Ferlitsch M, Anderson J. Performance measures for lower gastrointestinal endoscopy: a European Society of Gastrointestinal Endoscopy (ESGE) quality improvement initiative. United European gastroenterology journal. 2017 Apr;5(3):309-34.
Corley DA, Jensen CD, Marks AR, Zhao WK, Lee JK, Doubeni CA, Zauber AG, De Boer J, Fireman BH, Schottinger JE, Quinn VP. Adenoma detection rate and risk of colorectal cancer and death. New england journal of medicine. 2014 Apr 3;370(14):1298-306.
UpToDate. Patient education: Colon polyps (Beyond the Basics). [Online].; 2019 [cited 2022 August. Available from: https://www.uptodate.com/contents/colon-polyps-beyond-the-basics

Percutaneous Coronary Intervention: Precision Care for Your Heart

Percutaneous Coronary Intervention (PCI), commonly known as angioplasty, is a minimally invasive procedure used to treat narrowed or blocked coronary arteries, which are responsible for supplying blood to the heart. At Gleneagles Hospital Kuala Lumpur, our highly skilled cardiologists employ cutting-edge technology to perform PCI, helping to restore normal blood flow and reduce the risk of heart attack.

During PCI, a catheter with a small balloon at its tip is inserted through a blood vessel and guided to the site of the blockage. Once in place, the balloon is inflated to widen the artery, often followed by the placement of a stent to keep the artery open. This procedure is performed with precision and care, ensuring patient safety and comfort throughout. PCI not only alleviates symptoms such as chest pain but also significantly improves heart function and quality of life. Our commitment to excellence in cardiovascular care ensures that every patient receives personalized treatment tailored to their specific needs, helping them achieve the best possible outcomes.

Inclusion factors of Percutaneous Coronary Intervention (PCI) are as follow:

Percutaneous Coronary Intervention
Percutaneous Coronary Intervention KIV Coronary Angiogram

Exclusion factors of Percutaneous Coronary Intervention (PCI) are as follow:

Patients admitted for additional procedures other than PCI or Coronary Angiogram
Absconded/AOR (“at own risk”) discharge
Patient less than 18 years old and Balloon Therapy without stenting

	2023
Number of PCI procedures	424

Quality Indicators	International Reference Range	2023
Aspirin and / or Thienopyridines prescribed at discharge	84.3%	99.5%
Statins prescribed at discharge	93.5%	99.5%
No Blood Transfusion given during procedure or post- procedure	96.9%	99.8%
No Emergency CABG surgery or emergency repeat PCI during Index Admission	97.7%	100%
No Vascular Complication at puncture site during Index Admission	99.6%	99.8%
No Post procedure neurological stroke during index admission	99.9%	100%
No Post procedure renal failure requiring dialysis during Index Admission	99.8%	100%
No Cardiac-Specific Readmission within 30 days post-procedure	93.5%	100%
No In- Hospital Mortality	98.1%	99.3%
No Group – Wide Serious Reportable Events (SRE) Categories reported	N/A	100%
Lesion Success Rate	96.3% (NCVD Ref)	100%

Reference

Journal of Vascular Surgery: Underutilization of antiplatelet and statin therapy after postoperative myocardial infarction following vascular surgery
Journal of the American Heart Association: Hospital performance on percutaneous coronary intervention process and outcomes measures
Journal of Clinical Medicine: Incidence and predictors of unplanned hospital readmission after percutaneous coronary intervention
Journal of Invasive Cardiology: In-Hospital and 30-Day Mortality After Percutaneous Coronary Intervention in England in the Pre-COVID and COVID Eras
Circulation: Adoption of Radial Access and Comparison of Outcomes to Femoral Access in Percutaneous Coronary Intervention

Hand Hygiene Data

In the pursuit of healthcare excellence, Gleneagles Hospital Kuala Lumpur places a distinct emphasis on a fundamental yet crucial aspect—hand hygiene. More than just a regulatory requirement, our commitment to maintaining the highest standards of cleanliness by embracing the principle of "clean hands save lives."

Through the diligent efforts of our infection control nurses, who conduct random observations during their daily rounds, we ensure that hand hygiene practices are upheld across diverse staff members, spanning nurses, doctors, allied health, and housekeeping personnel, particularly in patient wards. With an unwavering dedication to this core principle, our hand hygiene data consistently surpasses industry benchmarks, reflecting our steadfast commitment to creating a safe and hygienic environment for the benefit of our patients and the entire healthcare community.

Hand Hygiene Outcomes: Insights from 2021 to 2023 Data Analysis

Average Yearly Compliance Rate

2021 - 94.8%

2022 - 96.0%

2023 - 95.8%

*benchmark at 90%