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Visitors Guidelines

Dear visitors,

To protect our patients and healthcare providers, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy:

  1. Maximum 2 visitors are allowed to visit patients in sharing rooms, paediatric wards, Intensive Care Unit (ICU), Coronary Care Unit (CCU) and High Dependency Units (HDU) at any one time during the visiting hours.
  2. The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards.
  3. Please be informed visitors are strictly not allowed to visit patients in COVID-19 wards or ICU section for COVID-19 patients.
  4. Children under the age of 12 are not allowed to visit patients in the wards.

We appreciate your understanding and cooperation as we prioritize the safety and well-being of our patients, visitors, and healthcare providers.

Thank you for your continued support.

Visiting Hours

General Ward: 9.00am to 9.00pm

Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU) / Paediatric Ward: 

12.00pm - 2.00pm (1st Session) & 5.00pm - 8.00pm (Second Session) 

COVID-19 Related Ward and Intensive Care Unit
Monday – Sunday: No Visitor  
Visitors Parking

For our visitors' convenience, Gleneagles Hospital Kuala Lumpur offers a range of parking options:

Block A: Multi-level Elevated Parking

  • A six-storey covered car park with a Pay Machine located next to the Car Park Lift on the Ground Level.

Block B: Multi-level Basement Parking

  • A three-storey basement parking with Pay Machines located at Car Park Lift Lobby 1 (Ground Level and Level B1) and Car Park Lift Lobby 2 (Level B1).

Other Parking Facilities Nearby Our Premises

Open Car Park 1:

Located along the main road of Jalan Ampang and next to Medical Office Block (MOB). Pay Machine is located near the car park exit.

Open Car Park 2:

Located next to Korean Embassy. Pay Machine is located near the car park entrance.

Shuttle Services

To ensure the safety of our customers within our premises, we offer shuttle services to and from the car park for the convenience and comfort of all our guests.

Shuttle service is available during the following hours:

Monday to Friday: 9:00am to 5:00pm

Saturday: 9:00am to 1:00pm

Feel free to approach our Service Ambassadors at the following locations if you require the shuttle service:

Block A: Concierge Counter in the Main Lobby

Block B: Service Ambassador Counter in the Main Lobby

Valet Service

Valet parking service is available at the main entrances of Block A and Block B.

RM25 per entry, per day

Operating hours:

Monday to Saturday: 7 am – 7 pm

Sunday & Public Holiday: 9 am – 5 pm




Registration Process


  • Upon arriving at the appointment location, please proceed to the respective counters below for registration.
1Corporate Services CounterGround LevelMedical Office Block (MOB)For patients with GL only
2Individual Specialists ClinicLevel 1 to Level 7Medical Office Block (MOB)For cash-paying patients only
3Accident & EmergencyGround LevelBlock AFor both GL and cash-paying patients
4Outpatient ClinicsLevel 6 to Level 8Block BFor both GL and cash-paying patients
Please ensure you have these documents ready:
  • Identification Card and/or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, X-Ray films etc
  • Guarantee Letters (if any) from your insurance provider

We offer translators for foreign languages such as Arabic, Bahasa Indonesia, Japanese, Korean and Mandarin. If you require translation services, please contact the International Patient Services team at +603-4141 3361 or +603-4141 3362.

For consultations without medication, payments can be made at the cashier counter. For consultations with medication, payments can be processed at our Pharmacy, located at the following locations:

1Retail Pharmacy IGround LevelMedical Office Block (MOB)
2Retail Pharmacy IILevel 1Block B


Patient's Charter


Registration Process


Patient's Charter
Things to Bring
Besides the documents required for registration, you only need essential items such as:
  • Night clothes

  • Slippers

  • Toiletries (toothbrush, toothpaste, etc.)

Insurance and Billing

Affiliated International Health and Medical Insurance

List of insurance companies that Gleneagles Kuala Lumpur accepts:

Alphabet listInsurance Companies
AAIA Allianz Life Insurance Asia Assistance Network AXA Affin Life Insurance
Ee-MasEtiqa Life Insurance Etiqa Takaful Berhad
GGreat Eastern Life Insurance
HHealth Connect HealthMetricsHong Leong MSIG Insurance
IIntegrated Health Plans Sdn Bhd (IHP)
MMediexpress Micare Medilink Mitsui Sumitomo Miyacare
PPM Care PraAssist Prudential Assurance Malaysia Berhad Prudential BSN Takaful Berhad
TTejani Emergency Assistance Tokio Marine Life Insurance
ZZurich Insurance Prudential Assurance Malaysia Berhad

If you plan to seek health and medical care at Gleneagles Kuala Lumpur via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk;
Gleneagles Kuala Lumpur
282 & 286,
Jalan Ampang,
50450 Kuala Lumpur,

Once an initial GL is obtained, please fax it to us at +603-4141 3011. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at   +603-4141 3007

Concierge and Translation Services

Our concierge team is available to assist you with your luggage upon admission and discharge. Wheelchair assistance is also provided upon request. For concierge service, please contact us at +603-4141 3001 or +603-4141 3583.

Additionally, we offer translators for foreign languages such as Arabic, Bahasa Indonesia, Japanese, Korean and Mandarin. If you require translation services, please contact the International Patient Services team at +603-4141 3361 or +603-4141 3362.

Room Type

Types of Rooms

At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.

Menu Guide

Nutrition plays an important role in recovery and we aim to help our patients achieve a smooth and fast recovery. Patients can choose from a menu of healthy and delicious meals in the comfort of their room based on their dietary restrictions.

Gleneagles Hospitals has launched a special menu centred around comfort and nutritious food for patients. The new menu features dishes curated exclusively in collaboration with celebrity and restaurateur Chef Dato' Fazley Yaakob. All dishes are freshly prepared with locally-sourced ingredients by in-house chefs at Pantai Hospitals.



Gleneagles Hospital Kuala Lumpur
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