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    +603 4141 3018
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    +603 4141 3000

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Visitors Guidelines

Visitor restrictions for Covid-19

To all Visitors,

In order to protect our patients and healthcare providers from COVID-19, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy :

  1. Please be inform only 2 visitors are allowed to visit patients in medical wards, surgical wards, ICU, CCU and HDU.
  2. The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards.
  3. Please be informed visitors are strictly not allowed to visit patients in COVID-19Wards or ICU section for COVID-19 patients 
  4. Children under the age of 12 are not allowed to visit patients in ward.

We regret the inconvenience to you and your families but Gleneagles Kuala Lumpur is committed to ensuring the safety of everyone against COVID-19.

Thank you for your cooperation and understanding.

Visiting Hours

General Ward: 9.00am to 9.00pm

Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU) / Paediatric Ward: 

12.00pm - 2.00pm (1st Session) & 5.00pm - 8.00pm (Second Session) 

COVID-19 Related Ward and Intensive Care Unit
Monday – Sunday: No Visitor   

Visiting Policies

Visitor restrictions for Covid-19

Dear Visitors,

To ensure the safety of our patients and healthcare providers, Gleneagles Hospital Kuala Lumpur has revised the visitor policy as outlined above. Please note the following terms and conditions:

  1. A maximum of two (2) visitors are allowed at any one time for patients in shared rooms, paediatric wards, ICU, and HDU during visiting hours.
  2. Only visitors aged 12 and above are allowed to visit patients.
  3. Children under 12 years old are not encouraged to visit the patients in the wards.

We appreciate your understanding and cooperation.

Visitors Parking

Visitors to Gleneagles Kuala Lumpur (GKL) may park their cars at the six-storey covered car park of the hospital Block A and a three-storey basement parking at Block B. Open car parks are also available in the premises. 

Block A: Multi-level Elevated Parking
• Pay Machine is located next to the Car Park Lift on the Ground Level
Block B: Multi-level Basement Parking
• Pay Machines are located at:
1) Car Park Lift Lobby 1: Ground Level and Level B1

2) Car Park Lift Lobby 2: Level B1

Other Parking Facilities Nearby Our Premises
Open Car Park 1:
Along the main road of Jalan Ampang & next to Medical Consulting Suites (MCS) Block
• Pay Machine is located near parking exit.
Open Car Park 2:
Next to Korean Embassy

• Pay Machine is located near parking entrance.

Shuttle Services
To ensure customer’s safety within our premises, we also offer shuttle services to and from the car park to add convenience and comfort. If you need any assistance, please contact us during office hours (9:00am to 5:00pm)

on Monday to Friday and (9:00am to 1:00pm) on Saturday.

Block A: Concierge Counter, Main Lobby Entrance, Ground Level.

Block B: Service Ambassador Counter, Main Lobby, Ground Level.
Valet Service

Valet parking service is available at the main entrance of Block A & Block B. The charges are RM25 per entry per day. 

Monday – Saturday : 7am – 7pm
Sunday & Public Holiday : 9am – 5pm




Registration Process


• Proceed to the counters below for registration: 

1Corporate Services CounterGround LevelMedical Consultation Suites (MCS)For patients with GL only
2Individual Specialists ClinicLevel 1 to Level 7Medical Consultation Suites (MCS)For cash-paying patients only
3Accident & EmergencyGround LevelBlock AFor both GL and cash-paying patients
4Outpatient ClinicsLevel 8Medical Consultation Suites (MCS) 
5Outpatient ClinicsLevel 6Block B 
6Outpatient ClinicsLevel 8Block B 
Please ensure you have these documents ready:
  • Identification Card and/or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, X-Ray films etc
  • Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764
Once doctor’s consultation is over, payment can be done at either one of the cashier locations above (without medication) or our Pharmacy at below locations (with medication). 

Payment can be done at either one of the cashier locations above (without medication) or our Pharmacies at below locations (with medication).

1Retail Pharmacy IGround LevelMedical Consultation Suites (MCS)
2Retail Pharmacy IILevel 1Block B



Registration Process


1. Before Admission

Upon consultation with your doctor, you will be advised if you require admission.


You are encouraged to pre-register  yourself at least 3 days before the  day of your admission at the  Admission Counter located at the main lobby of Block A, Ground Level.

This will expedite your admission to  the ward when you arrive on the day of your admission.

2. Admission

You may proceed to Admission Counter  at the main lobby of Block A, Ground Level.

Our staff at the counter will take note of  your admission requirements. She/he will  request for your NRIC or Passport,  Insurance Card (if required) and room preference.  Your next stop would be registration. You may be required to wait while we prepare your room.

3. Registration

After the admission process, you  will be required to register.

Our registration personnel will  explain on the conditions of service, insurance matters and other requirements. A patient ID  band with your information will  be placed on your wrist for the  duration of your hospitalisation.

4. Waiting for Insurance  Claims Approval

Should you utilise your insurance card  for an insurance claim, admission to the  ward will only be carried out upon receipt

of the Initial Guarantee Letter (IGL) from  your insurance company.
Should you  decide not to wait for the IGL, you may  proceed to pay the required deposit  which will be refunded upon receipt of  your IGL.

If you have pre-registered before  admission day, you will not be required to wait for your IGL.

5. Payment

Should you need to pay a deposit, you will be  shown to the Cashier Counter. Our cashier will assist you with your payment. 

6. Porter Escort

A porter will escort you to the ward where  our nurses will look after you and all aspects of your care during hospitalisation. 

7. Billing

You will be kept updated on your  hospital bill should your interim bill exceed your deposits.


Things to Bring
Besides the documents required for registration, you only need essential items such as:
  • Night clothes

  • Slippers

  • Toiletries (toothbrush, toothpaste, etc.)

1. Doctor
• Initiate your discharge

• Prescribe your discharge  medication

2. Nurse
• Prepare your discharge documents

• Arrange follow up appointments  with you and/or next of kin

3. Pharmacist
• Prepare your medication

• Dispense take home medication  at your bedside

4. Nurse
• Prepare for your discharge,  return X-Ray films (where relevant)  and investigation reports to you

• Guide you or next of kin to  proceed to the Discharge Lounge  for payment of hospital bill

5. Discharge Personnel

• Explain final bill and insurance coverage  (where relevant) before you or next of kin  make payment (if required)


• Make arrangement with concierge  should you need assistance with  luggage or wheelchair


• Ready for your journey home


Please allow 2 ½ hours duration for self-pay discharge and 3 ½ hours  duration for discharge under insurance or corporate guarantees.  We accept payments in cash, credit card or bank draft.

Should your deposit exceed the charges in your final hospital bill, a refund will be arranged after we have received full payment on your final bill.  For self-paying patients, refunds will be arranged within 14 working days from the date of discharge.
Insurance and Billing

Affiliated International Health and Medical Insurance

List of insurance companies that Gleneagles Kuala Lumpur accepts:

Alphabet listInsurance Companies
AAIA Allianz Life Insurance Asia Assistance Network AXA Affin Life Insurance
Ee-MasEtiqa Life Insurance Etiqa Takaful Berhad
GGreat Eastern Life Insurance
HHealth Connect HealthMetricsHong Leong MSIG Insurance
IIntegrated Health Plans Sdn Bhd (IHP)
MMediexpress Micare Medilink Mitsui Sumitomo Miyacare
PPM Care PraAssist Prudential Assurance Malaysia Berhad Prudential BSN Takaful Berhad
TTejani Emergency Assistance Tokio Marine Life Insurance
ZZurich Insurance Prudential Assurance Malaysia Berhad

If you plan to seek health and medical care at Gleneagles Kuala Lumpur via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk;
Gleneagles Kuala Lumpur
282 & 286,
Jalan Ampang,
50450 Kuala Lumpur,

Once an initial GL is obtained, please fax it to us at +603-4141 3011. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at   +603-4141 3007


Our concierge team is available to assist you with your luggage upon admission and discharge. We also provide wheelchair assistance upon request.

Concierge Service : +603-4141 3001 or +603-4141 3583
Room Type

Types of Rooms

At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.

Menu Guide

Nutrition plays an important role in recovery and we aim to help our patients achieve a smooth and fast recovery. Patients can choose from a menu of healthy and delicious meals in the comfort of their room based on their dietary restrictions.

Gleneagles Hospitals has launched a special menu centred around comfort and nutritious food for patients. The new menu features dishes curated exclusively in collaboration with celebrity and restaurateur Chef Dato' Fazley Yaakob. All dishes are freshly prepared with locally-sourced ingredients by in-house chefs at Pantai Hospitals.



Gleneagles Hospital Kuala Lumpur
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