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+607 560 1000
+607 560 1111
 | Grade A Ambulance |
 | Trained Professionals in Pre-Hospital Care |
 | Advance Life Support |
 | Life Saving Facilitiesand Equipment |
Gleneagles Hospital Johor’s Emergency Department is open 24 hours a day, 365 days a year to manage range of emergencies.
At the Emergency Department, the dedicated team of doctors and nurses work around the clock to meet all medical and surgical emergencies.
The Emergency Department is equipped with:
- Grade-A ambulance services
- Diagnostic imaging services (e.g., MRI, CT scan, X-ray, Fluoroscopy Suite)
- Pathology lab
- Cardiac catherisation services
- Operation theatres
- Negative pressured isolation rooms
Gleneagles Hospital Johor’s ambulance is a well-furnished mobile ICU, manned by a critical care paramedic. Our hospital on wheels uses sophisticated life-saving equipment that transmits and receives live information about patient’s condition to a trained medical officer who is based in Gleneagles Hospital Johor. This ensures efficiency of information sharing that is important to maintain treatment standards.
Aside from the emergency response services, we also offer scheduled pick-up services, inter-hospital transfers, and international patient transfers.
Triage & Waiting Time
Patients are categorized based on the severity of their emergency and then routed to the proper treatment locations using the triage system.
A triage is attended by an emergency medical officer, as well as a paramedic and a staff nurse who is trained in triaging emergency cases.
Red Zone (CRITICAL) SEEN IMMEDIATELY
- Cardiac Arrest
- Unresponsive Trauma
- Severe bradycardia with signs of hypoperfusion
- Trauma requiring immediate fluid resuscitation
- Chest pain
- Unresponsive patients
- Hypoglycaemia/Hyperglycaemia
- Severe crush injury to the limb
- Extensive burns
- Near drowning
- Firearms wound to head and neck
- Hypertension (SBP < 90mmHg) with signs of hypoperfusion
- Hypertension (SBP >200mmHg) with signs of altered mental status
Yellow Zone (SEMI-CRITICAL) SEEN WITHIN 15 MINUTES
- Alert conscious level but not comatose
- Head injury GCS>13/15
- Long bone of lower limbs and pelvic fracture
- Active chest pain, suspicious coronary syndrome and stable
- Chest pain, visceral and not associated with other symptoms immunocompromised (SLE, Chemotherapy) with a fever
- Poisoning or drug overdose
- Open fracture of upper limb
- Spina injury
- Eye injury with loss or vision impairment
- Dislocation of major joint
- Limb amputation
- Vascular injury
- Burns with no facial injury
- Serve pain: 6-10/10
- Hyperventilation and unstable to maintain posture
- Arrhythmias heart rate: <60bpm>150bpm
- Milk to moderate dyspnea with saturation >95% or 40 bpm
- Hypertension (SBP>200mmhg @ systolic<120mmHg with systemic symptoms or neurological deficit)
- Elevated blood sugar with neurological or vision impairment
Green Zone (NON-CRITICAL) SEEN WITHIN 90 MINUTES
- Green 1 - Seen Within 30 Minutes
- Children below 2 years and Senior Citizens above 65 years
- Chest pain-no risk factor and not associated with other symptoms. Normal ECG
- Abuse/Neglect/Assault
- Elevated blood sugar without any major symptoms
- Mild asthma
- Acute urinary retention
- Closed fracture of upper limb/ankle with major angulations
- Dislocation of small joints
- Vomiting and/or Diarrhoea with dehydration
- GREEN 2 - Seen within 60 minutes
- Non aggresive psychiatric patients
- Foreign body
- Minor allergy
- Minor trauma
- Vomiting and diarrhea with no dehydration
- Lumps and Bumps
- Chronic abdominal Pain
- Ear ache
- Nail prick
- Acute infective eye conditions
- Fever >38℃(Adult)(children 2-12 of age)
- Upper respiratory Tract Infection
- Skin condition
- Chronic trauma injuries
- Wound dressing and opening stitches (STO)
- Change of urinary catheter and naso-gastric tube
GREEN 3 - Seen within 60 minutes
After evaluating the nature of an emergency, the medical officers may refer you to our team of multidisciplinary specialists for further investigation. If admission is required, we will assist you & your family throughout the process.
Patients must present the following documents for admission:
- Identification card / passport / travel documents for identification.
- Company health insurance card or guarantee letter from the undersigned company (if available).
Your may check if your insurance or corporate coverage is eligible for direct billing or cashless service with our Emergency Department or Admission counters.
The billing department works with your or your family and caregivers from the pre-admission stage to ensure that the billing can happen in a hassle-free manner.
We accept several payment methods including cash, credit, debit cards and selected mobile wallets at our hospital. Do note that a deposit may be required prior to admission, and full settlement (unless you are insured-patients) is required upon discharge.
If you intend to seek reimbursement or claims later, these are the documents your insurance company or business may require:
 | A photocopy of your NRIC/passport |
 | Original hospital receipts and invoices |
 | Itemised hospital bills/detailed bills |
 | Any diagnostic reports (blood test, scan reports, etc.) |
Appropriate response in an emergency can be lifesaving. Medical intervention that is timely and of high quality increases the patient's chances in recovery. In case of emergency, call 6075601111.
Gleneagles Hospital Johor’s Emergency Department is just a call away to get all your medical needs and prompt support.
- About Emergency Conditions
- Process & Procedures
- Billing & Payment
