Plan Your Visit

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Johor. While not all infections are preventable, many can be prevented if we observe the following:

• Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
• Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
• Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

General Wards

Visiting hours: 12 PM – 2 PM & 6 PM – 8 PM

• Only two (2) visitors are allowed at any one time.
• Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
• COVID – 19 test is not required in advance.
• Children below the age of 12 are not permitted to visit.
• Face mask is required at all times during the visit.

Critical Wards (ICU & HDU)

Visiting hours: 6 PM – 8 PM

• Only one (1) visitors are allowed at any one time.
• Visiting period is limited to 15 minutes per session.
• Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
• COVID – 19 test is not required in advance.
• COVID – 19 test is not required in advance.
• Children below the age of 12 are not permitted to visit.
• Face mask is required at all times during the visit.

Please view the list of specialists and their consultation time  here.

Please ensure you have these documents ready:

• Identification Card and/or Passport

• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at  +607 560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Please view the list of specialists and their consultation time  here.

Please ensure you have these documents ready:

• Identification Card and/or Passport

• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc

• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at  +607 560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

• Night clothes

• Slippers

• Toiletries (toothbrush, toothpaste, etc.)

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

• Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

• When your bill is ready, the ward staff will inform you or your relatives

• You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

• You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

• You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Types of Rooms

• Suites​​​​​​​
• Others​​​​​​​
• Critical Care Units​​​​​​​
• Sharing​​​​​​​
• Private​​​​​​​