Helmed by Advanced Life SupportTrained Personnel

Backed by 24/7 Ambulance Service

Comprehensive Life Saving Facilities & Equipment

Supported by Multi-disciplinary Specialists

Emergency Department

Gleneagles Hospital Penang’s Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency. At the Emergency Department, the dedicated team of doctors and nurses are specially trained for emergency situations. Emergency situations will be immediately evaluated using the triage system. The most severe cases with life-threatening conditions will be of utmost priority, followed by the other triage categories accordingly, depending on the number of patients in the Emergency Department.

In addition to having a team of doctors assessing and managing your case, a multidisciplinary team of specialists are always on call to attend to complex medical cases.

At Gleneagles Hospital Penang, we pride ourselves in the emergency care and management of these conditions:

Trauma
Cardiac Emergencies
Neurological Diseases
Obstetric and Gynaecological Emergencies
Medical Emergencies
Paediatric Emergencies
Respiratory Emergencies
Ear, Nose and Throat (ENT) Emergencies
Ophthalmology Emergencies
Urology Emergencies
Any other emergencies

The diagnostic process at the Emergency Department may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she will be warded for management (medical/surgical).

Ambulance Service
Diagnostic Imaging (MRI, CT scan, X-ray, etc)
Blood Tests
Cardiac Cath Lab
Operation Theater

Our Emergency Department provides 24-hour ambulance services.

Our ambulance services include interhospital transfers, emergency response, international patient transfer, etc.

Triage & Waiting Time

The triage system is to categorise patient base on urgency and number of resources required.

An overview of triage category:

Red Zone (CRITICAL) SEEN IMMEDIATELY

Anaphylactic Reaction
Cardiac Arrest
Severe Respiratory Distress
Seizures
Unresponsive (GCS 9)
Hypotension (SBP 90mmhg) with Sign Of Instability
Serve Hypertension (SBP 200mmhg) With Altered Mental Status

Polytrauma
Severe Chest Pain
Paeds - Flaccid
Hypoglycemia / Severe Hyperglycemia
Extensive Burns
Firearms Wounds

Yellow Zone (SEMI-CRITICAL) SEEN WITHIN 15 MINUTES

Head Injury GCS 10-13
Open / Frature of Long bones
Active Chest Pain With Cold Sweat
Spinal Injuries
Dislocations Of Major Joints
Limb Amputation
Eye Injuries With Impaired Vision
Burns With No Facial Injuries
Vascular Injuries
Acute Abdomen
Poisoning Or Drug Overdose

Post-ictal States With Neurological Deficit
Asthma Or Moderate Dyspnoea With Saturation 94 %
Elevated SBP 160mmhg
Hyperglycemia (HGT 16mmol)
Other Medical Urgencies:
*Severe Dehydration
*Severe Diarrhea With Vomiting
*Sign Of Sepsis
*Adult Temp 39.5°c *Child Temp 38.5°c

Green Zone (NON-CRITICAL) SEEN WITHIN 90 MINUTES

Green 1 - Seen Within 30 Minutes

Abdominal Pain (Pain Score 7)
Elevated Blood Sugar 16mmol
Urinary Retension
Closed Fracture Of Limbs With No Vascular Involvement
Dislocation Of Small Joints
Diarrhea And/ Or Vomiting With Dehydration
Minor Burns

Green 2 - Seen Within 60 Minutes

Minor Trauma
Diarrhea And Or Vomiting With No Dehydration
Chronic Abdominal Pain

Ear Ache
Eye infection
Fever 38°c For Adult
Fever In Children Between 2-12 Years Old Temp 38°c
Generalized Pain (Score 5)

Green 3 - Seen Within 90 Minutes

Skin Diseases
Upper Respiratory Tract Infections
Chronic Trauma Injuries
Repeat Medication
Wound Dressing And Opening Stitches (STO)
Change Of Catheters

There are listed on call specialist. Any request for preferred specialist can be forwarded to admission counter personnel.

We accept various modes of payment including cash and major credit cards at our hospitals.

Local patients: If you‘re paying via insurance, whether it‘s a personal accident plan or comprehensive hospitalisation plan that covers your expenses at the Emergency Department, please present your medical card at the registration counter, our hospital could process your registration and request for insurance company guarantee letter on your behalf.

Foreign patients: We recommend you to fully pay your bill upon discharge (by cash or credit card), and obtain relevant documents to file a claim to your insurance company subsequently.

If you wish to pay and file claim to your insurance company, here are the documents needed to be collected from our hospital upon discharge:

Original hospital receipts
Itemised hospital bills/detailed bills
Any diagnostic reports (blood test, coronary angiogram, X-ray, etc.)

If you are admitted at our hospital after a visit to the Emergency Department, please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.

Frequently Asked Questions (FAQs)

1 When should I go to the Emergency Department?
2 What types of emergencies are handled by the Emergency Department?

1 When is the best time to visit the Emergency Department?
2 What can I expect when arriving at the Emergency Department?
3 Who will I see in the Emergency Department?
4 How long do I need to wait to see a doctor?
5 Can I bring my child to be treated at the Emergency Department?
6 When does doctor decide to admit a patient?
7 What are the admission process?
8 Why do you keep a patient under observation instead of admitting them?

1 Will I be able to receive medical treatment if my insurance provider does not cover me?
2 What are the payment procedure at the Emergency Department?

About Accident & Emergency Conditions
Process & Procedures
Billing & Payment