Gleneagles Hospital Penang
Our Services
Emergency Department
Accident and Emergency Services
Helmed by Advanced Life SupportTrained Personnel
Backed by 24/7 Ambulance Service
Comprehensive Life Saving Facilities & Equipment
Supported by Multi-disciplinary Specialists

Emergency Department

Gleneagles Hospital Penang’s Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency. At the Emergency Department, the dedicated team of doctors and nurses are specially trained for emergency situations. Emergency situations will be immediately evaluated using the triage system. The most severe cases with life-threatening conditions will be of utmost priority, followed by the other triage categories accordingly, depending on the number of patients in the Emergency Department.

In addition to having a team of doctors assessing and managing your case, a multidisciplinary team of specialists are always on call to attend to complex medical cases.

Triage & Waiting Time

The triage system is to categorise patient base on urgency and number of resources required.

An overview of triage category:

Red Zone (CRITICAL) SEEN IMMEDIATELY

  • Anaphylactic Reaction
  • Cardiac Arrest
  • Severe Respiratory Distress
  • Seizures
  • Unresponsive (GCS 9)
  • Hypotension (SBP 90mmhg) with Sign Of Instability
  • Serve Hypertension (SBP 200mmhg) With Altered Mental Status
  • Polytrauma
  • Severe Chest Pain
  • Paeds - Flaccid
  • Hypoglycemia / Severe Hyperglycemia
  • Extensive Burns
  • Firearms Wounds

Yellow Zone (SEMI-CRITICAL) SEEN WITHIN 15 MINUTES

  • Head Injury GCS 10-13
  • Open / Frature of Long bones
  • Active Chest Pain With Cold Sweat
  • Spinal Injuries
  • Dislocations Of Major Joints
  • Limb Amputation
  • Eye Injuries With Impaired Vision
  • Burns With No Facial Injuries
  • Vascular Injuries
  • Acute Abdomen
  • Poisoning Or Drug Overdose
  • Post-ictal States With Neurological Deficit
  • Asthma Or Moderate Dyspnoea With Saturation 94 %
  • Elevated SBP 160mmhg
  • Hyperglycemia (HGT 16mmol)
  • Other Medical Urgencies:

    *Severe Dehydration
    *Severe Diarrhea With Vomiting
    *Sign Of Sepsis
    *Adult Temp 39.5°c *Child Temp 38.5°c

Green Zone (NON-CRITICAL) SEEN WITHIN 90 MINUTES

    Green 1 - Seen Within 30 Minutes
  • Abdominal Pain (Pain Score 7)
  • Elevated Blood Sugar 16mmol
  • Urinary Retension
  • Closed Fracture Of Limbs With No Vascular Involvement
  • Dislocation Of Small Joints
  • Diarrhea And/ Or Vomiting With Dehydration
  • Minor Burns

    • Green 2 - Seen Within 60 Minutes
  • Minor Trauma
  • Diarrhea And Or Vomiting With No Dehydration
  • Chronic Abdominal Pain
  • Ear Ache
  • Eye infection
  • Fever 38°c For Adult
  • Fever In Children Between 2-12 Years Old Temp 38°c
  • Generalized Pain (Score 5)

    • Green 3 - Seen Within 90 Minutes
  • Skin Diseases
  • Upper Respiratory Tract Infections
  • Chronic Trauma Injuries
  • Repeat Medication
  • Wound Dressing And Opening Stitches (STO)
  • Change Of Catheters
Frequently Asked Questions (FAQs)
  • About Accident & Emergency Conditions
      • 1When should I go to the Emergency department?

          When you experience chest pain, shortness of breath,wheezing, in severe pain, injuries, sudden stroke etc.

      • 2What types of emergencies are handled by the Emergency department?

          Please refer to Triage category.

  • Process & Procedures
      • 1When is the best time to visit the Emergency department?

          Emergency Department is providing 24 hours emergency services.

      • 2What can I expect when arriving at the Emergency Department?

          You will be triaged and allotted to needs of treatment.

      • 3Who will I see in the Emergency Department?

          Well-trained Emergency Department Doctors.

      • 4How long do I need to wait to see a doctor?

          According to triage category.

      • 5Can I bring my child to be treated at the Emergency department?

          Yes you can. Children under 12 years old need to be accompanied by parents or guardians.

      • 6When does doctor decide to admit a patient?

          Once the patient has received the urgent medical intervention, he or she will be warded for management (medical/surgical), if needed.

      • 7What are the admission process?

          There is a registration counter located right in front of the Emergency Department. The process is same as the outpatient/ inpatient depending on patient's needs.

      • 8Why do you keep a patient under observation instead of admitting them?

          The diagnostic process at the Emergency Department may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she will be warded for management (medical/surgical).

  • Billing & Payment
      • 1Will I be able to receive medical treatment if my insurance provider does not cover me?

          Yes you can. We accept cash and major credit card payments.

      • 2What are the payment procedure at the Emergency department?

          Please proceed to the following locations for payment:

          - 8:30am to 9pm - 1st floor Outpatient Cashier

          - 9pm to 8:30am - Registration Counter at Emergency Department