Plan Your Visit

Gleneagles Hospital Penang places high importance on infection prevention for the wellbeing of our patients. To ensure this, we request all visitors to follow the guidelines mentioned below:

1. Maintain proper hand hygiene by washing your hands with soap and water, or using the hand sanitizer dispensers located throughout the hospital.
2. Only hard plastic toys that can be washed and disinfected are allowed in patient-care areas. Soft toys are strictly prohibited to prevent potential infections.
3. To prevent possible infections, flowers and plants are strictly prohibited in patient-care areas as they pose a health risk to patients.

Please ensure you have these documents ready:

• Identification Card and / or Passport
• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Centre at +604–222 9090 or +604–222 9099.

After your doctor’s consultation is done, please proceed to the Outpatient Pharmacy on the 1st Floor and 2nd Floor to make a payment and collect your medication.

Request An Appointment

+6016–498 9089

Please ensure you have these documents ready:

• Identification Card and / or Passport
• Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
• Guarantee Letters (if any) from your insurance provider
• Doctor’s Admission Letter
• A list of all medications you are presently taking, and the dosage.
  

Should you require translator’s service, please contact the International Patient Centre at +604–2229 090 or +604–2229 099.

+6016–498 9089

Original Documents

• NRIC or Birth Certificate (if under 12 years old) or Passport (for non-Malaysian citizens)
• Spouse’s / Parent’s NRIC or Passport
• Doctor’s Admission Letter
• Previous medical health reports
• Letter of Guarantee from your employer or insurance company (if applicable)
• A list of all medications you are presently taking, and the dosage.

Personal Items

• Pyjamas or night dress
• Non-slip slippers
• Personal toiletries

For the Expectant Mother

• Night dresses with front opening to facilitate breastfeeding
• Personal toiletries
• Sanitary pad
• Expectant mother and father’s NRIC or Passport

For the Newborn

• 2 pairs of mittens
• A set of baby clothing to be worn during discharge
• A baby wrapper or blanket

Discharge hours are before 12 p.m., Mondays to Saturdays. On the day of admission, full rates apply. However, there will be no charges on the day of discharge if the patient leaves the hospital before 12:00 p.m. If the discharge occurs after 12:00 p.m., an additional half (½) day's room charge will be applied. For discharges occurring after 2:00 p.m., an extra day's room charge will be incurred.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Patients with guarantee letters from corporations and insurance companies approved by the hospital management need not settle their own bills (save for excess not covered, if any).

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

• Your attending consultant will certify your discharge.

• There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

• When your bill is ready, the ward staff will inform you or your relatives

• You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

• You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

• You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Appointment

On the appointment date, you are kindly requested to present your OPD appointment card to our reception counter before going to your respective Consultant’s clinic room.

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Types of Rooms

• Critical Care Units​​​​​​​
• Neonatal Care​​​​​​​
• Others​​​​​​​
• Suites​​​​​​​
• Private​​​​​​​
• Sharing​​​​​​​

Fall prevention is an integral part of hospital care in order to deliver not only safe but also clinically and cost-effective care.

This patient-centered educational video on preventing falls outline an easy-to-understand approach in fall prevention recommendations in Gleneagles Hospital Penang.