Plan Your Visit
  • Ambulance / Emergency
    +604 222 9199
  • General line
    +604 222 9111

Plan Your Visit


Visitors Guidelines

Gleneagles Hospital Penang places high importance on infection prevention for the wellbeing of our patients. To ensure this, we request all visitors to follow the guidelines mentioned below:

  1. Maintain proper hand hygiene by washing your hands with soap and water, or using the hand sanitizer dispensers located throughout the hospital.
  2. Only hard plastic toys that can be washed and disinfected are allowed in patient-care areas. Soft toys are strictly prohibited to prevent potential infections.
  3. To prevent possible infections, flowers and plants are strictly prohibited in patient-care areas as they pose a health risk to patients.
Visitor Policy
Visitors Parking
Visitors to Gleneagles Hospital Penang may park their cars at the seven-storey covered car park in Block A and the open car park in front of the hospital.
CBS Gift Shop
  • Block B, Ground Floor
  • Block B, Ground Floor
B&P Cafe
  • Block B, Ground Floor
The Coffee Bean & Tea Leaf Cafe
  • Block A, Ground Floor
Harvey’s Cafe
  • Block A, Ground Floor




Registration Process

Patient Registration

Please proceed to the Outpatient Registration at Lobby, Ground Floor for patient registration.

International patients may proceed to the International Patient Centre at Ground Floor, Block A for registration.

For health screening patients, kindly proceed directly to the Health Screening Centre on 2nd Floor, Block B for registration.

Please ensure you have these documents ready:

  • Identification Card and / or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
  • Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Centre at +604–222 9090 or +604–222 9099.

After your doctor’s consultation is done, please proceed to the Outpatient Pharmacy on the 1st Floor and 2nd Floor to make a payment and collect your medication.

Online Appointment

Request An Appointment

Whatsapp Line (GPG)

+6016–498 9089


Admission Process

Proceed to the Admissions Counter at Lobby, Ground Floor for patient admission.

Please ensure you have these documents ready:

  • Identification Card and / or Passport
  • Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
  • Guarantee Letters (if any) from your insurance provider
  • Doctor’s Admission Letter
  • A list of all medications you are presently taking, and the dosage.
Kindly check with our receptionist at the entrance lobby when you arrive. A representative at the Admissions Counter will then complete your registration, confirm your room booking and finalize the financial arrangements.

The availability of your room choice can only be confirmed at your time of admission due to the uncertainty of patients’ discharge and emergency admissions.

Should you require translator’s service, please contact the International Patient Centre at +604–2229 090 or +604–2229 099.


Whatsapp Line (GPG)

+6016–498 9089

Things to Bring

Original Documents

  • NRIC or Birth Certificate (if under 12 years old) or Passport (for non-Malaysian citizens)
  • Spouse’s / Parent’s NRIC or Passport
  • Doctor’s Admission Letter
  • Previous medical health reports
  • Letter of Guarantee from your employer or insurance company (if applicable)
  • A list of all medications you are presently taking, and the dosage.


Personal Items

  • Pyjamas or night dress
  • Non-slip slippers
  • Personal toiletries


For the Expectant Mother

  • Night dresses with front opening to facilitate breastfeeding
  • Personal toiletries
  • Sanitary pad
  • Expectant mother and father’s NRIC or Passport


For the Newborn

  • 2 pairs of mittens
  • A set of baby clothing to be worn during discharge
  • A baby wrapper or blanket


Discharge hours are before 12 p.m., Mondays to Saturdays. On the day of admission, full rates apply. However, there will be no charges on the day of discharge if the patient leaves the hospital before 12:00 p.m. If the discharge occurs after 12:00 p.m., an additional half (½) day's room charge will be applied. For discharges occurring after 2:00 p.m., an extra day's room charge will be incurred.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Patients with guarantee letters from corporations and insurance companies approved by the hospital management need not settle their own bills (save for excess not covered, if any).

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

  • Your attending consultant will certify your discharge.

  • There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected

  • When your bill is ready, the ward staff will inform you or your relatives

  • You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you

  • You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication

  • You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses


On the appointment date, you are kindly requested to present your OPD appointment card to our reception counter before going to your respective Consultant’s clinic room.

Insurance and Billing

A deposit based on your estimated / anticipated expenses will be collected on admission. For corporate and insurance patients, a guarantee letter acceptable by the hospital management can be given in lieu of a deposit.

During your stay in the hospital, you will be regularly updated on further deposits required, if any.

Hospital bills become due and payable at the time of discharge. You may settle your bills by cash, cheque or credit card:

  • All cheques should be crossed and made payable to Pulau Pinang Clinic Sdn. Bhd.
  • The hospital accepts all major credit cards

Affiliated International Health and Medical Insurance

Insurance Cards

  1. Patient presents insurance card that is recognized by the hospital
  2. Patient to fill up relevant insurance forms & pay RM300 or co-payment amount as applicable
  3. Hospital to fax initial diagnosis of patient to insurance company
  4. Insurance company to fax back to hospital Guarantee Letter or Reject Letter*

(Note *: Patient will be notified and the hospital will proceed to collect deposit directly from patient)

  1. Hospital to fax bill to insurance company
  2. Insurance company to fax final Guarantee Letter to hospital
  3. Patient to pay charges in excess and for items not covered in payment notice, if any
  4. Discharge

List of insurance companies that Gleneagles Hospital Penang accepts:


Alphabet listInsurance Companies
AAIA Health Services Sdn BhdAllianz Life Insurance Malaysia BerhadAsia Assistance Network (M) Sdn BhdASP Medical Clinic Sdn Bhd  
EEtiqa Insurance BerhadEtiqa Takaful Berhad  
GGreat Eastern Life Assurance (Malaysia) Berhad  
HHong Leong Assurance  
IIHM Sdn BhdIntegrated Health Plans Malaysia Sdn BhdInternational Assistance  
MMedkad Sdn BhdMiCare Sdn BhdMiyaCare Sdn Bhd  
PPM Care Sdn BhdPra Assist Medical Network Sdn BhdPrudential Assurance Malaysia BerhadPrudential BSN Takaful Berhad  
SSelcare Management Sdn Bhd  
TTejani Emergency Assistance Malaysia Sdn Bhd  

If you plan to seek health and medical care at Gleneagles Hospital Penang via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter addressed to:

Insurance Services Desk 
Gleneagles Hospital Penang 
1, Jalan Pangkor
10050 Penang, Malaysia

Once an initial Guarantee Letter is obtained, please fax it to us at +604-2262 994. For further assistance on requesting for a Guarantee Letter, please contact our Insurance Services Desk at  +604-2229 111 or email us at


For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Steps taken to Prevent Falls

Fall prevention is an integral part of hospital care in order to deliver not only safe but also clinically and cost-effective care.

This patient-centered educational video on preventing falls outline an easy-to-understand approach in fall prevention recommendations in Gleneagles Hospital Penang.

Menu Guide
Digital Menu

Patients' recovery journeys are aided greatly by food, which plays a crucial role in their recovery process. At Gleneagles Hospital Penang, we strive to provide our patients with a healthy and delicious diet that they will enjoy during their stay. Patients must enjoy the original taste of the ingredients as well as the nutrients that are present in the ingredients themselves, to fully benefit from the treatment. Check out here for our delightful inpatient menu. We serve to speed up your recovery.



Gleneagles Hospital Penang
Ambulance / Emergency
+604 222 9199
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