• eHealthChat and eHealthConsult function as alternative channels in addition to walk-in appointments for patients to consult their doctors.
• eHealth generally allows doctors to provide continuous care to their patients. It is a value-added service specially for patients who can’t travel to the hospital due to certain circumstances, hence enabling them to continue receiving medical care.
• eHealthChat allows a FREE 10-minute conversation on video or voice call with your selected doctor to advice on general wellness . No registration number, diagnosis, prescription or payment will be assigned/ made or charged.
• eHealthConsult allows you to have around 30-minute video consultation with your preferred specialist. Requires consultation fees. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self pick-up at our hospital.

Note: It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.

• The Gleneagles eHealthChat appointment slot differ from doctor to doctor. eHealthConsult services are not available during Public Holidays and rest days when the clinic is closed.
• However, the service for patients to make an appointment is available 24 hours.
• For more information of specific hospital’s operating hour, kindly visit respective hospital’s site.

• You can log on to our web portal at https://gleneaglespenang.ehealth.com.my/ and choose a preferred language to get started on your account creation.
• Select ‘Gleneagles eHealthChat’ for a list of doctors available
• Select your preferred Specialist, date and time, then click ‘Proceed To Next Step’.
• Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
• Create your eHealth account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
• Click ‘Confirm Appointment’ and you will receive an SMS confirming your appointment.
• An SMS reminder will be sent close to your appointment date.
• On appointment day, logon to the website and click ‘Enter Video Room’ if you have selected the ‘Video Call’ option previously. If you have selected a ‘Voice Call’ option, you will receive a call from our clinic.