Plan Your Visit
Information
In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Medini Johor. While not all infections are preventable, many can be prevented if we observe the following:
- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
- Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.
General Wards
Visiting hours: 12 PM – 2 PM & 6 PM – 8 PM
- Only two (2) visitors are allowed at any one time.
- Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
- COVID – 19 test is not required in advance.
- Children below the age of 12 are not permitted to visit.
- Face mask is required at all times during the visit.
Critical Wards (ICU & HDU)
Visiting hours: 6 PM – 8 PM
- Only one (1) visitors are allowed at any one time.
- Visiting period is limited to 15 minutes per session.
- Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
- COVID – 19 test is not required in advance.
- COVID – 19 test is not required in advance.
- Children below the age of 12 are not permitted to visit.
- Face mask is required at all times during the visit.
- Ground Floor
- Ground Floor
- Ground Floor
- Ground Floor
- All Blocks, Ground Floor
- Ground Floor
- Ground Floor
Outpatient
Please view the list of specialists and their consultation time here.
Main counter | Registration Counter, Main Lobby |
Level | Ground Level |
Contact | +607 560 1000 |
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the Customer Care team at +607 560 1000.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Inpatient
Please view the list of specialists and their consultation time here.
Main counter | Registration Counter, Main Lobby |
Level | Ground Floor |
Contact | +607 560 1000 |
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the Customer Care team at +607 560 1000.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)
Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.
If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.
If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.
Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.
On Discharging
Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected
When your bill is ready, the ward staff will inform you or your relatives
You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you
You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication
You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses
Affiliated International Health and Medical Insurance
List of insurance companies that Gleneagles Medini Johor accepts:
Alphabet list | Insurance Companies | ||||||
---|---|---|---|---|---|---|---|
A | AIA | AIG Travel Guard
AIA Public Takaful | Asia Assistance
ASP Medical Group | AA International
Allianz | |||
C | Compumed | ||||||
E | Emergency Assistance Japan | Etiqa | |||||
G | Great Eastern Takaful | Great Eastern | |||||
H | Hong Leong Assurance | ||||||
I | IHM | IHP | International Assistance | IHPInternational SOS | |||
M | Mediexpress | Mi-Care | |||||
P | PMCare | Prudential | |||||
S | SEL Care | ||||||
W | Wellbe |
If you plan to seek health and medical care at Gleneagles Medini Johor via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:
Insurance Services Desk
Gleneagles Medini Johor
No. 2, Jalan Medini Utara 4,
Medini Iskandar,
79250, Iskandar Puteri,
Johor Darul Takzim.
For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +07-560 1000 or email us at my.gmh.insurance@parkwaypantai.com
For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.
They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.
Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.
Types of Rooms
Information for International Patients










Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.
You can make an appointment to see a doctor via
Please have these information and documents ready when you make the appointment:
Passport
Emergency contact
Past medical records
Doctor’s referral letter (if applicable)
Insurance form (if applicable)
Guarantee letter (if applicable)
Please view the list of specialists and their consultation time here.
Main counter | International Patients' Centre |
Level | Ground Level |
Contact |
+607–560 1000 |
Services
Please ensure you have these documents ready:
-
Identification Card and/or Passport
-
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
-
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +607–560 1000.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Gleneagles Hospital Medini Johor is located in Medini Lifestyle precinct next to Legoland between Kota Iskandar and the Medini Business District, covering an area of 15 acres.
The hospital is served by new road networks built within Iskandar Puteri and Medini in particular as well as Iskandar. Gleneagles Hospital Medini Johor is also minutes away from Singapore's Tuas Checkpoint, serving both locals as well as Singaporean neighbours.
No. 2, Jalan Medini Utara 4, Medini Iskandar
79250 Iskandar Puteri, Johor Darul Takzim
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Types of Rooms
