Plan Your Visit | Gleneagles Hospital Johor

Information

Visitors Guidelines

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Johor. While not all infections are preventable, many can be prevented if we observe the following:

Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

Visiting Hours

General Wards

Visiting hours: 12 PM – 2 PM & 6 PM – 8 PM

Only two (2) visitors are allowed at any one time.
Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
COVID – 19 test is not required in advance.
Children below the age of 12 are not permitted to visit.
Face mask is required at all times during the visit.

Critical Wards (ICU & HDU)

Visiting hours: 6 PM – 8 PM

Only one (1) visitors are allowed at any one time.
Visiting period is limited to 15 minutes per session.
Only visitors who are fully vaccinated according to MySejahtera profile are allowed to visit.
COVID – 19 test is not required in advance.
COVID – 19 test is not required in advance.
Children below the age of 12 are not permitted to visit.
Face mask is required at all times during the visit.

Visitors Parking

Visitor to Gleneagles Hospital Johor may park their cars at in front of hospital lobby and the open car park behind hospital. We have total 316 parking spaces for the convenience of our patients and visitors.

Outlets

Results Found

CIMB Bank

Ground Floor

H Gourmet

Ground Floor

The Coffee Bean & Tea Leaf

Ground Floor

Pharmacy

Ground Floor

7-Eleven

Ground Floor

Flexzoom Optometrist

Ground Floor

Dome's Cafe

Ground Floor

O'Briens Irish Sandwich Cafe

Ground Floor

D' Daun

Ground Floor

Outpatient

Registration Process

Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:

Main counter	Registration Counter, Main Lobby
Level	Ground Level
Contact	+607 560 1000

Please ensure you have these documents ready:

Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at +607 560 1000.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Inpatient

Registration Process

Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:

Main counter	Registration Counter, Main Lobby
Level	Ground Floor
Contact	+607 560 1000

Please ensure you have these documents ready:

Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the Customer Care team at +607 560 1000.

Things to Bring

Besides the documents required for registration, you only need essential items such as:

Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)

Discharge

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected
When your bill is ready, the ward staff will inform you or your relatives
You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you
You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication
You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Insurance and Billing

Affiliated International Health and Medical Insurance

List of insurance companies that Gleneagles Johor accepts:

Alphabet list	Insurance Companies
A	AIA	AIG Travel Guard AIA Public Takaful	Asia Assistance ASP Medical Group	AA International Allianz
C	Compumed
E	Emergency Assistance Japan		Etiqa
G	Great Eastern Takaful		Great Eastern
H	Hong Leong Assurance
I	IHM	IHP	International Assistance	IHPInternational SOS
M	Mediexpress		Mi-Care
P	PMCare		Prudential
S	SEL Care
W	Wellbe

If you plan to seek health and medical care at Gleneagles Johor via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk
Gleneagles Johor
No. 2, Jalan Medini Utara 4,
Medini Iskandar,
79250, Iskandar Puteri,
Johor Darul Takzim.

For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +07-560 1000 or email us at [email protected]

Concierge

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Room Type

Types of Rooms

Menu Guide

Nutrition plays an important role in recovery and we aim to help our patients achieve a smooth and fast recovery. Patients can choose from a menu of healthy and delicious meals in the comfort of their room based on their dietary restrictions.

Gleneagles Hospitals has launched a special menu centred around comfort and nutritious food for patients. The new menu features dishes curated exclusively in collaboration with celebrity and restaurateur Chef Dato' Fazley Yaakob. All dishes are freshly prepared with locally-sourced ingredients by in-house chefs at Gleneagles Hospitals.

Laksa Negeri Sembilan

Laksa Negeri Sembilan
Beringin Pandan Rice

Find Out More

Laksa Negeri Sembilan

Beringin Pandan Rice