Every Second Counts Providing you Accident & Emergency Services closer to home

Grade A Ambulance

Trained Professionals in Pre-Hospital Care

Advance Life Support

Life Saving Facilitiesand Equipment

Emergency Department

Gleneagles Hospital Johor’s Emergency Department is open 24 hours a day, 365 days a year to manage range of emergencies.

At the Emergency Department, the dedicated team of doctors and nurses work around the clock to meet all medical and surgical emergencies.

The Emergency Department is equipped with:

Grade-A ambulance services
Diagnostic imaging services (e.g., MRI, CT scan, X-ray, Fluoroscopy Suite)
Pathology lab
Cardiac catherisation services
Operation theatres
Negative pressured isolation rooms

We pride ourselves in the ability to manage life threatening emergencies including (but not limited to):

Polytraumas
Heart conditions (e.g., heart attacks)
Brain & its vessels (e.g., stroke)
Mother & child
Infants new-born
Breathing & respiratory difficulties (e.g., asthma)
Ear, Nose and Throat (ENT) related conditions
Eyes & vision related
Kidneys, bladder & urinary system

The diagnostic process at the Emergency Department may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she will be warded for management (medical/surgical).

Ambulance service
Diagnostic Imaging (MRI, CT scan, X-ray, etc)
Blood tests
Cardiac Cath Lab
Operation Theater

Gleneagles Hospital Johor’s ambulance is a well-furnished mobile ICU, manned by a critical care paramedic. Our hospital on wheels uses sophisticated life-saving equipment that transmits and receives live information about patient’s condition to a trained medical officer who is based in Gleneagles Hospital Johor. This ensures efficiency of information sharing that is important to maintain treatment standards.

Aside from the emergency response services, we also offer scheduled pick-up services, inter-hospital transfers, and international patient transfers.

Triage & Waiting Time

Patients are categorized based on the severity of their emergency and then routed to the proper treatment locations using the triage system.

A triage is attended by an emergency medical officer, as well as a paramedic and a staff nurse who is trained in triaging emergency cases.

Red Zone (CRITICAL) SEEN IMMEDIATELY

Cardiac Arrest
Unresponsive Trauma
Severe bradycardia with signs of hypoperfusion
Trauma requiring immediate fluid resuscitation
Chest pain
Unresponsive patients
Hypoglycaemia/Hyperglycaemia

Severe crush injury to the limb
Extensive burns
Near drowning
Firearms wound to head and neck
Hypertension (SBP < 90mmHg) with signs of hypoperfusion
Hypertension (SBP >200mmHg) with signs of altered mental status

Yellow Zone (SEMI-CRITICAL) SEEN WITHIN 15 MINUTES

Alert conscious level but not comatose
Head injury GCS>13/15
Long bone of lower limbs and pelvic fracture
Active chest pain, suspicious coronary syndrome and stable
Chest pain, visceral and not associated with other symptoms immunocompromised (SLE, Chemotherapy) with a fever
Poisoning or drug overdose
Open fracture of upper limb
Spina injury

Eye injury with loss or vision impairment
Dislocation of major joint
Limb amputation
Vascular injury
Burns with no facial injury
Serve pain: 6-10/10
Hyperventilation and unstable to maintain posture
Arrhythmias heart rate: <60bpm>150bpm
Milk to moderate dyspnea with saturation >95% or 40 bpm
Hypertension (SBP>200mmhg @ systolic<120mmHg with systemic symptoms or neurological deficit)
Elevated blood sugar with neurological or vision impairment

Green Zone (NON-CRITICAL) SEEN WITHIN 90 MINUTES

Green 1 - Seen Within 30 Minutes

Children below 2 years and Senior Citizens above 65 years
Chest pain-no risk factor and not associated with other symptoms. Normal ECG
Abuse/Neglect/Assault
Elevated blood sugar without any major symptoms
Mild asthma
Acute urinary retention
Closed fracture of upper limb/ankle with major angulations
Dislocation of small joints
Vomiting and/or Diarrhoea with dehydration

GREEN 2 - Seen within 60 minutes

Non aggresive psychiatric patients
Foreign body
Minor allergy
Minor trauma
Vomiting and diarrhea with no dehydration
Lumps and Bumps
Chronic abdominal Pain
Ear ache
Nail prick
Acute infective eye conditions
Fever >38℃(Adult)(children 2-12 of age)

GREEN 3 - Seen within 60 minutes

Upper respiratory Tract Infection
Skin condition
Chronic trauma injuries
Wound dressing and opening stitches (STO)
Change of urinary catheter and naso-gastric tube

After evaluating the nature of an emergency, the medical officers may refer you to our team of multidisciplinary specialists for further investigation. If admission is required, we will assist you & your family throughout the process.

Patients must present the following documents for admission:

Identification card / passport / travel documents for identification.
Company health insurance card or guarantee letter from the undersigned company (if available).

Your may check if your insurance or corporate coverage is eligible for direct billing or cashless service with our Emergency Department or Admission counters.

The billing department works with your or your family and caregivers from the pre-admission stage to ensure that the billing can happen in a hassle-free manner.

We accept several payment methods including cash, credit, debit cards and selected mobile wallets at our hospital. Do note that a deposit may be required prior to admission, and full settlement (unless you are insured-patients) is required upon discharge.

If you intend to seek reimbursement or claims later, these are the documents your insurance company or business may require:

	A photocopy of your NRIC/passport
	Original hospital receipts and invoices
	Itemised hospital bills/detailed bills
	Any diagnostic reports (blood test, scan reports, etc.)

Frequently Asked Questions (FAQs)

1 When should I go to the Emergency department?
2 What types of emergencies are handled by the Emergency Department?

1 When is the best time to visit the Emergency department?
2 What can I expect when arriving at the Emergency department?
3 Who will I see in the Accident & Emergency department?
4 How long do I need to wait to see a doctor?
5 Can I bring my child to be treated at the Accident & Emergency department?
6 What are the admission process?
7 Why do you keep a patient under observation instead of admitting them?

1 Will I be able to receive medical treatment if my insurance provider does not cover me?
2 What are the payment procedure at the Emergency Department?

Appropriate response in an emergency can be lifesaving. Medical intervention that is timely and of high quality increases the patient's chances in recovery. In case of emergency, call 6075601111.

Gleneagles Hospital Johor’s Emergency Department is just a call away to get all your medical needs and prompt support.

About Emergency Conditions
Process & Procedures
Billing & Payment