MyHealth360 | Gleneagles Hospitals Malaysia
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MyHealth360

An Introduction to MyHealth360 |
For Health. For Life.

Key Features

Convenience &
Fast Appointment
Booking

Create Appointment Reminders with My Health Planner

Instant Access To Medical Records

Easy-to-use Health Tracker

Pre-Registration at your convenience

View Itemized Bills via App

Fast, Easy & Secured Online Payment

Key Features

Pre-Registration
at your Convenience

Instant Access to
Medical Records

Create Appointment
Reminders with
My Health Planner

Convenience & Fast
Appointment Booking

View Itemized
Bills via App

View Itemized
Bills via App

Fast, Easy & Secured
Online Payment

Patient's Daily
Meal Order Made
Personalized

Request your Medical
Report with Ease

Talk to a doctor
with Teleconsultation

Download MyHealth360 app* now!

Scan QR code to download MyHealth360 App
Create your MyHealth360 account
Start your journey to good health

For enquiries or feedback, email us at [email protected]

*MyHealth360 app is currently available at Gleneagles Hospital Kuala Lumpur, Gleneagles Hospital Kota Kinabalu and Gleneagles Hospital Penang.

Download now

Scan here to download.
Available now on

Download MyHealth360 app* now!

Scan QR code to download MyHealth360 App
Create your MyHealth360 account
Start your journey to good health

For enquiries or feedback, email us at[email protected]

*MyHealth360 app is currently available at Gleneagles Hospital Kuala Lumpur, Gleneagles Hospital Kota Kinabalu and Gleneagles Hospital Penang.

Frequently asked questions

About MyHealth360
What is MyHealth360?
Booking & Appointments
Medical Report Request
Support
1 What is MyHealth360?

MyHealth360 is your gateway to better health and wellness, allowing you to manage your and your family's health anytime, anywhere.

Key features of MyHealth360 app include:

  • Convenience and fast Appointment Booking
  • Create appointment reminders with My Health Planner
  • Instant access to Medical Records
  • Easy-to-use Health Tracker
  • Pre-Registration at your convenience
  • View Itemized Bills via the app
  • Fast, easy, and secure Online Payment

*Some features are currently available for outpatient only

2 What can I expect from MyHealth360?

You will be able to access the following features* upon registration.

  • Appointments - You can select your preferred hospital and specialist, view his/her available date and time and make an appointment request conveniently. You will then be notified of your appointment status.
  • My Health Planner - You can set personalized appointment reminders that include medical check-ups, colonoscopy, endoscopy, examination, lab test and more.
  • Medical Records - You can retrieve medical records such as laboratory tests, radiology and health screening reports via app. You can also download and view reports on your device.
  • Health Tracker - An easy-to-use tracker to monitor your health such as blood glucose level, cholesterol level and more.
  • Pre-Registration - Complete your Pre-Registration Forms* via app 48 hours prior to arrival for seamless check-in experience.
    *Applicable to both self-paying and insurance / corporate patients.
    • For insurance / corporate patients, upload your guarantee letter (GL) related documents (e.g. appointment card & doctor's referral letter or actual GL) 2 working days prior to your appointment date to expedite GL issuance and pre-registration process.
    • On appointment day, scan QR code to check-in upon arrival at the hospital and meet doctor.
  • Bills & Payment - You can view itemized bills and make online payment via app securely.

*Some features are currently available for outpatient only

3 Can I use this app for free?

Yes, there are no fees for using MyHealth360.

4 Do I need to be a hospital patient to use MyHealth360?

MyHealth360 is accessible to everyone. For patients, it offers the convenience in managing their family's and their health in a single place, anytime, anywhere such as appointment booking, appointment reminders, instant access to medical records, health tracker, pre-registration, view itemized bills, online payment and many more.

*Some features are currently available for outpatient only

5 Do I need to register before using MyHealth360?

Yes, a simple registration via mobile app is all you need to access MyHealth360. You may download MyHealth360 app from the Apple App Store or Google Play.

1 When can I schedule an appointment?

You can schedule an appointment anytime through the MyHealth360 app.

2 When will I receive confirmation once my appointment is booked?

You will be notified of your appointment status the next working day.

3 Can I cancel or reschedule my appointments?

Yes, you are able to cancel or reschedule your appointments on MyHealth360.

4 Can I make appointments for family members?

Yes, you can make appointments for your family too.

1 What are the types of medical records available?

These are some of the available medical records:

  • Laboratory Test Results
  • Imaging Results
  • Health Screening Medical Report
2 How soon can I see my medical records on MyHealth360?

Your medical records will be available after the doctor has reviewed and released the reports.

3 How do I retrieve my medical records?

All medical records can be downloaded and saved on your device.

4 Can I retrieve the medical records of other family members via MyHealth360?

Yes, as long as they give you the access to view their MyHealth360 profiles.

1 Why do I need a Medical Report?

A Medical Report is essential for various purposes such as:

  • Insurance Claim
  • EPF Claim
  • SOCSO Claim
  • Legal Purposes
  • Own Records
2 How soon can I get the Medical Report once I request it?

Your medical report will be available after the doctor has reviewed and released the report.

3 Do I need to pay for the medical report?

Yes, there will be a fee for the medical report.

4 How do I retrieve my medical report?

You can access your medical report through the following methods:

  • Via MyHealth360 app
  • Email to your registered email
  • Self-Collect at the hospital
  • Delivery by courier (subject to charges)
1 I have technical issues pertaining to MyHealth360, what should I do?

Please email your details (Full name as per NRIC/Passport, email address, telephone number) to [email protected]. Our team will get back to you within the next working day.

2 How would you ensure the privacy of all my personal information on MyHealth360?

This app complies with the Malaysia’s Personal Data Protection Act 2010. For any further inquiries, please email [email protected]

3 What is Account Verification on MyHealth360?
  • A verified account ensures enhanced security and privacy. It helps us confirm the app is indeed being accessed by you. With verification, you will be granted secure access to information such as medical records and other health data through MyHealth360.
  • To check if you're verified, look for a green tick (✓) on your homepage profile photo.
  • If you are not verified, you can visit our nearest hospital, or reach out to us via email at [email protected] to verify your account.
  • It is best to verify your account with our staff if you are visiting the hospital.
4 How do I verify my account on MyHealth360?
  • You can visit our nearest hospital or reach out to us via email at [email protected] to verify your account.
  • It is best to verify your account with our staff if you are visiting the hospital.
5 What happens if I don’t verify my account on MyHealth360?
  • An account that is unverified may indicate a potential mismatch between your MyHealth360 account data and hospital records. 
  • To access features containing private data, it is essential to have your account verified.
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