Healthy Steps Fun Run 2024

Can I join multiple race categories?

Joining multiple race categories (3KM & 5KM) is not allowed due to safety concerns.

I have registered but did not receive my confirmation email. What should I do?

If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. If it is not there, please email [email protected] with your full name, IC/passport number, and email address used for registration. Alternatively, you may also view your event on your RaceRoster mobile app dashboard.

Can I change my delivery address after registration?

You may send an email to [email protected] regarding this request.

I have my own insurance, so do I still need to purchase the Group Personal Accident Insurance from the event?

Yes, as set by the Sports Commissioner Office of Malaysia, it is compulsory to purchase the Group Personal Accident Insurance.

Do I get a refund if I choose not to participate after completing my registration?

No. Registration fees are strictly non-refundable.

How do I know if my registration is successful?

An email confirmation will be sent to the email address that you used to register for the race.

Why have I not received my confirmation slip despite registering and making payment?

There could be several reasons:

• The email is in your spam folder or junk mailbox.
• The email has been blocked by your mail server and/ or is treated as spam.
• Your registration was not successful.
• There was an error in your email address.

Please check your spam/junk mailbox or your registration status via RaceRoster. If all the above fails, please contact us at [email protected] and provide the following information:

• Name
• Email Address used for your RaceRoster account
• Contact Number

Please allow at least 3-5 working days for investigation.

When is Gleneagles KL Healthy Steps Fun Run 2024?

It is on 1 December 2024.

Where will Gleneagles KL Healthy Steps Fun Run 2024 be held?

Gleneagles KL Healthy Steps Fun Run 2024 will be held at Perdana Botanical Gardens, Kuala Lumpur

What are the available distance categories?

The distances available are 3KM & 5KM only.

What is the minimum age to participate in Gleneagles KL Healthy Steps Fun Run 2024?

Participants must be a minimum age of 5 years and older on 1 December 2024 to participate in the race. Parent/guardian’s consent is required for participants below the age of 16.

What time does each race start?

7.15AM for 5KM participants

7.30AM for 3KM participants

Is there a cut-off time to complete the run?

3KM: 1H15MINS

5KM: 1H30MINS

Do I still get a finisher medal and certificate if I complete my run after the cut-off time?

Unfortunately, finisher’s items are only reserved for registered participants who have completed the race within the cut-off time/qualifying time. The finisher’s items can only be collected at the finishing line after the race.

Is it necessary to wear the race bib when participating on the event day?

Yes, it is necessary. The race organizer reserves the right to deny entry of runners into the start pen without valid race bibs. Race bib will be included in the Race Pack.

Are strollers or baby carriers allowed on the event day?

We don’t encourage this but please note that if you choose to bring a stroller, it will be your responsibility and risk. Our team will not be liable for any incidents or accidents that may occur as a result of using a baby stroller during the event.

Is there a baggage deposit area on the event day?

There is a complimentary baggage check-in service at the race village where runners can deposit their belongings.

What if I am injured during the race?

Please alert the route marshals or medical responders for medical attention.