Application form for Customer Service Officer

Responsibilities*

Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery
Conduct customer satisfaction surveys / hospital tour
Compiling accurate reports and statistics on NPS and grievances
Establish good relationship with customers and internal customers
Assist in hospital wide activities and health education program

Requirements*

Degree or Diploma or relevant qualification
Good command of English and Bahasa Melayu and preferably able to speak one other language
Ability to converse in Mandarin would be an added advantage
Excellent communication and interpersonal skills with the ability to work in a team.
Prior experience as a customer service specialist or equivalent, ideally in a healthcare setting

Hospital*

Position*

First name*

Last name*

Email Address*

Contact number*

Cover Letter*

Resume* (less than 5MB Attach File

.pdf

*Fields are required

Submit

EMERGENCY CONTACT

Gleneagles Hospital Kota Kinabalu

Ambulance / Emergency

+6088 518 911

Gleneagles Hospital Kuala Lumpur

Ambulance / Emergency

+603 4141 3018

Gleneagles Hospital Penang

Ambulance / Emergency

+604 222 9199

Gleneagles Hospital Johor

Ambulance / Emergency

+607 560 1111

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