Application form for CUSTOMER SERVICE ASSISTANT MANAGER/MANAGER

Responsibilities*

To manage customer feedback relating to service issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues.
Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management.
Analyse trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
Conduct service audits for the hospital departments and wards and conduct any special surveys as required to determine customer needs.
To conduct service excellence training programs to ensure the hospital’s service standards are relevant and reinforcement of the hospital’s service culture.
To constantly review processes, procedures, and systems to enhance the efficiency and effectiveness of operations.

Requirements*

Candidate must possess at least a bachelor’s degree / Professional Degree in Business Studies / Administration / Management or equivalent.
At least 4 Years (s) of working experience in the related field is required for this position.
Preferably specialized in Customer Service or equivalent
Excellent verbal and written communication skills
Experience in leading a team in a dynamic work environment.
Meticulous, analytical, and able to multi-task
Good interpersonal and problem-solving skills
Computer literacy

Hospital*

Position*