CUSTOMER SERVICE ASSISTANT MANAGER/MANAGER
EN

Application form for CUSTOMER SERVICE ASSISTANT MANAGER/MANAGER

  • To manage customer feedback relating to service issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues. 
  • Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management. 
  • Analyse trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps. 
  • Conduct service audits for the hospital departments and wards and conduct any special surveys as required to determine customer needs. 
  • To conduct service excellence training programs to ensure the hospital’s service standards are relevant and reinforcement of the hospital’s service culture. 
  • To constantly review processes, procedures, and systems to enhance the efficiency and effectiveness of operations. 
  • Candidate must possess at least a bachelor’s degree / Professional Degree in Business Studies / Administration / Management or equivalent. 
  • At least 4 Years (s) of working experience in the related field is required for this position. 
  • Preferably specialized in Customer Service or equivalent 
  • Excellent verbal and written communication skills 
  • Experience in leading a team in a dynamic work environment. 
  • Meticulous, analytical, and able to multi-task  
  • Good interpersonal and problem-solving skills 
  • Computer literacy​ 

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EMERGENCY CONTACT
Gleneagles Hospital Kota Kinabalu
Ambulance / Emergency
+6088 518 911
Gleneagles Hospital Kuala Lumpur
Ambulance / Emergency
+603 4141 3018
Gleneagles Hospital Penang
Ambulance / Emergency
+604 222 9199
Gleneagles Hospital Medini Johor
Ambulance / Emergency
+607 560 1111
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