Plan Your Visit | Gleneagles Hospital Kota Kinabalu

Information

Visitors Guidelines

In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Kota Kinabalu. While not all infections are preventable, many can be prevented if we observe the following:

Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

Visiting Hours

Visitor Policy

General / Maternity / ICU

Only two (2) visitors are allowed per patient at any one time.
No Covid-19 test required unless symptomatic.
Children under the age of 12 are not encouraged to visit patients.
Visiting hours: 11.00 AM – 2.00 PM, 5.00 PM – 8.00 PM

Paediatric Ward

Visitors are allowed to visit during visiting hours, with maximum two (2) visitors per visit.
Parents can visit anytime.
Children under the age of 12 are not encouraged to visit patients.
No Covid-19 test required unless symptomatic.
Visiting hours: 12:30 PM – 1.30 PM, 7.00 PM – 8.00 PM

NICU

No visitors under 12 years old.
Maximum two (2) visitors per visit.

Caregiver Policy

All caregivers are not required to do Covid-19 screening test.
Caregivers who are symptomatic must perform an RTK Antigen-Saliva Test; kits must be provided by GHKK Pharmacy.

*This policy revision is effective from August 2023 onwards. Thank you for your cooperation and understanding.

Visitors Parking

Visitors to Gleneagles Kota Kinabalu (GKK) may park their cars at the ground level or basement parking area. Parking is managed by Secure Parking.

Outlets

Results Found

CIMB ATM

Ground Floor

My Pantry Convenient Store

Ground Floor

Admissions

Lobby Ground Floor

+6088 518 872 or +6088 518 829

Outpatient

Registration Process

Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:

Main counter	International Patient Services
Level	Ground Level
Contact	+6088–518 888

Services

Please ensure you have these documents ready:

Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)

Inpatient

Registration Process

Registration

Please view the list of specialists and their consultation time here.

Call or visit the below counter for registration:

Main counter	International Patient Services
Level	Ground Level
Contact	+6088–518 888

Services

Please ensure you have these documents ready:

Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.

Things to Bring

Besides the documents required for registration, you only need essential items such as:

Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)

Discharge

Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected
When your bill is ready, the ward staff will inform you or your relatives
You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you
You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication
You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses

Insurance and Billing

Affiliated International Health and Medical Insurance

List of insurance companies that Gleneagles Kota Kinabalu accepts:

Alphabet list	Insurance Companies
A	AIA	AIA EB	Asia Assistance	ASP Medical Clinic
C	Compumed
E	e-Mas		Etiqa
G	Great Eastern
H	Health Connect
I	Integrated Health Plans Sdn Bhd (IHP)		International SOS
M	Mediexpress		Micare
P	PAMB	PMCare	Pru BSN

If you plan to seek health and medical care at Gleneagles Kota Kinabalu via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:

Insurance Services Desk
Gleneagles Kota Kinabalu
Riverson@Sembulan, Block A-1,
Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah,
Malaysia

Once an initial GL is obtained, please fax it to us at +6088–518 889. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +6088–518 888

Concierge

For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.

They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.

Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.

Room Type

Types of Rooms

Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.

Menu Guide

Nutrition plays an important role in recovery and we aim to help our patients achieve a smooth and fast recovery. Patients can choose from a menu of healthy and delicious meals in the comfort of their room based on their dietary restrictions.

Gleneagles Hospitals has launched a special menu centred around comfort and nutritious food for patients. The new menu features dishes curated exclusively in collaboration with celebrity and restaurateur Chef Dato' Fazley Yaakob. All dishes are freshly prepared with locally-sourced ingredients by in-house chefs at Gleneagles Hospitals.

Find Out More

Request For Medical Information

Who Can Request?

Access to the medical information can only be released with the written consent from the patient or next of kin or unless ordered by court. Request can be made for individuals who meet the criteria below:

Patient who is above eighteen (18) years of age;
If the patient is mentally or physically disabled, the spouse, parent; or
If the patient is unmarried and below eighteen years of age, parent or legal guardian.
Third parties with a valid written consent from the patient.
For deceased patients, a certified true copy of the patient’s death certificate, & a Letter of Administration (where no will was made by the deceased) or Grant of Probate (where a will was made by the deceased), or ‘Surat Pentadbiran Harta Pusaka’, whichever applicable, as proof of legal relationship to the deceased, must be submitted with the application.

How To Apply?

In Person

Please proceed to Medical Records Department Level 2, Block A-1, Lorong Riverson @ Sembulan, 88100 Kota Kinabalu, Sabah.

By Email

Please click here to download the ‘Consent for Release of Medical Information’ form.
Complete the form and email to [email protected]

For insurance claim, please enclose insurance claim form, complete relevant section of the form and append your signature in the authorization section of the claim form.
(Note: We can only process after the patient / next-of-kin has signed the authorization section).

Request for reports / medical information can be made during these hours:

Monday to Friday : 8.30 am - 1.00 pm; 2.00 pm - 5.00 pm

(Lunch Hour: 1.00 p.m - 2.00 p.m)

Saturday : 8.30 am – 12.30 pm
Contact : 088 518 864, [email protected]

Chargeable Report Fees

Description		(Fees Payable (RM) subject to change without prior notice at GKK discretion)
Non-Specialist / Medical Officer	Written / Typed Medical Report	RM50 - RM70
Specialist	Insurance Claim Form	RM35- RM70
	Insurance Claim Form	RM50 - RM150
	Medical Report	RM100 - RM250
	Legal Report	RM500 - RM2500 (depending on the required paper work for legal purpose)

Other Charges

Description		(Fees Payable (RM) subject to change without prior notice at GKK discretion)
Administrative Fee	For copies of lab results, diagnostic, imaging, discharge summaries etc.	RM10
Courier Fee (if required)	For sending original copies to requestor by courier	RM10 - RM15 (Within Malaysia) Note: Courier charges outside of Malaysia will depend on the give location.

PAYMENT MODE

A. By Cash / Credit Card

B. By Cheque **, made payable to GLENEAGLES KOTA KINABALU

C. By Bank In /Online Transfer: HSBC Bank Malaysia Berhad.

Account Name: Gleneagles Kota Kinabalu

Account Number: 201-816154-104 SWIFT code: HBMBMYKLXXX

** Note: For Personal Cheque / Bank In / Online Transfer; Please note that the completed report and receipt will only be released upon clearance of cheque / receipt of payment by Gleneagles KK’s Finance Department.

Information

Outpatient

Inpatient

Smoked Chicken Papeterie Encased

Tuaran Noodles

Request For Medical Information