Plan Your Visit
Information
In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Kota Kinabalu. While not all infections are preventable, many can be prevented if we observe the following:
- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
- Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.
Visitor Policy
General / Maternity / ICU
- Only two (2) visitors are allowed per patient at any one time.
- No Covid-19 test required unless symptomatic.
- Children under the age of 12 are not encouraged to visit patients.
- Visiting hours: 11.00 AM – 2.00 PM, 5.00 PM – 8.00 PM
Paediatric Ward
- Visitors are allowed to visit during visiting hours, with maximum two (2) visitors per visit.
- Parents can visit anytime.
- Children under the age of 12 are not encouraged to visit patients.
- No Covid-19 test required unless symptomatic.
- Visiting hours: 12:30 PM – 1.30 PM, 7.00 PM – 8.00 PM
NICU
- No visitors under 12 years old.
- Maximum two (2) visitors per visit.
Caregiver Policy
- All caregivers are not required to do Covid-19 screening test.
- Caregivers who are symptomatic must perform an RTK Antigen-Saliva Test; kits must be provided by GHKK Pharmacy.
*This policy revision is effective from August 2023 onwards. Thank you for your cooperation and understanding.
- Ground Floor
- Lobby, Ground Floor
- +6088 518 872 or +6088 518 829
- Ground Floor
Outpatient
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Contact | +6088–518 888 |
Services
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Inpatient
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Contact | +6088–518 888 |
Services
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)
Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.
If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.
Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.
On Discharging
Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected
When your bill is ready, the ward staff will inform you or your relatives
You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you
You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication
You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses
Affiliated International Health and Medical Insurance
List of insurance companies that Gleneagles Kota Kinabalu accepts:
| Alphabet list | Insurance Companies | ||||||
|---|---|---|---|---|---|---|---|
| A | AIA | AIA EB | Asia Assistance | ASP Medical Clinic | |||
| C | Compumed | ||||||
| E | e-Mas | Etiqa | |||||
| G | Great Eastern | ||||||
| H | Health Connect | ||||||
| I | Integrated Health Plans Sdn Bhd (IHP) | International SOS | |||||
| M | Mediexpress | Micare | |||||
| P | PAMB | PMCare | Pru BSN | ||||
If you plan to seek health and medical care at Gleneagles Kota Kinabalu via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:
Insurance Services Desk
Gleneagles Kota Kinabalu
Riverson@Sembulan, Block A-1,
Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah,
Malaysia
Once an initial GL is obtained, please fax it to us at +6088–518 889. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +6088–518 888
For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.
They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.
Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.
Types of Rooms
Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.
Smoked Chicken Papeterie Encased
Request For Medical Information
Access to the medical information can only be released with the written consent from the patient or next of kin or unless ordered by court. Request can be made for individuals who meet the criteria below:
- Patient who is above eighteen (18) years of age;
- If the patient is mentally or physically disabled, the spouse, parent; or
- If the patient is unmarried and below eighteen years of age, parent or legal guardian.
- Third parties with a valid written consent from the patient.
- For deceased patients, a certified true copy of the patient’s death certificate, & a Letter of Administration (where no will was made by the deceased) or Grant of Probate (where a will was made by the deceased), or ‘Surat Pentadbiran Harta Pusaka’, whichever applicable, as proof of legal relationship to the deceased, must be submitted with the application.
- In Person
- Please proceed to Medical Records Department Level 2, Block A-1, Lorong Riverson @ Sembulan, 88100 Kota Kinabalu, Sabah.
- By Email
- Please click here to download the ‘Consent for Release of Medical Information’ form.
- Complete the form and email to my.gkk.medicalrecords@gleneagles.com.my
For insurance claim, please enclose insurance claim form, complete relevant section of the form and append
your signature in the authorization section of the claim form.
(Note: We can only process after the patient / next-of-kin has signed the authorization
section).
- Monday to Friday : 8.30 am - 1.00 pm; 2.00 pm - 5.00 pm (Lunch Hour: 1.00 p.m - 2.00 p.m)
- Saturday : 8.30 am – 12.30 pm
- Contact : 088 518 864, my.gkk.medicalrecords@gleneagles.com.my
| Description | (Fees Payable (RM) subject to change without prior notice at GKK discretion) | |
|---|---|---|
| Non-Specialist / Medical Officer | Written / Typed Medical Report | RM50 - RM70 |
| Specialist | Insurance Claim Form | RM35- RM70 |
| Insurance Claim Form | RM50 - RM150 | |
| Medical Report | RM100 - RM250 | |
| Legal Report | RM500 - RM2500 (depending on the required paper work for legal purpose) | |
Other Charges
| Description | (Fees Payable (RM) subject to change without prior notice at GKK discretion) | |
|---|---|---|
| Administrative Fee | For copies of lab results, diagnostic, imaging, discharge summaries etc. | RM10 |
| Courier Fee
(if required) | For sending original copies to requestor by courier | RM10 - RM15 (Within Malaysia)
Note: Courier charges outside of Malaysia will depend on the give location. |
PAYMENT MODE
A. By Cash / Credit Card
B. By Cheque **, made payable to GLENEAGLES KOTA KINABALU
C. By Bank In /Online Transfer: HSBC Bank Malaysia Berhad.
Account Name: Gleneagles Kota Kinabalu
Account Number: 201-816154-104 SWIFT code: HBMBMYKLXXX
** Note: For Personal Cheque / Bank In / Online Transfer; Please note that the completed report and receipt will only be released upon clearance of cheque / receipt of payment by Gleneagles KK’s Finance Department.
Contact Information
Gleneagles Hospital is part of IHH Healthcare, one of the world’s largest healthcare groups.
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