Plan Your Visit
Information
In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting. Preventing infections is also one of our most important goals at Gleneagles Kota Kinabalu. While not all infections are preventable, many can be prevented if we observe the following:
- Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
- Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.
- Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.
Visitor Policy
General/Maternity/ICU Ward
- Only two (2) visitors are allowed per patient at any one time.
- Visiting hours: 11.00 am – 2.00pm, 5.00pm – 8.00pm
Paediatric Ward
- Only two (2) visitors who are fully vaccinated according to MySejahtera profile are allowed to visit patient at any one time.
- Visiting hours: 12.30 pm – 1.30pm, 7.00pm – 8.00pm
NICU Ward
- Parents can visit anytime, unlimited time per visit.
- Parents who are not fully vaccinated according to MySejahtera profile, are required to be tested with COVID RTK-Antigen swab with 72 hours validity.
- Grandparents must be fully vaccinated according to MySejahtera profile to be allowed to visit, one (1) visitor per patient at one time, for up to 15 minutes.
- Visiting hours: 12.30 pm – 1.30pm, 7.00pm – 8.00pm
Face mask is always required during the visit.
Children below the age of 12 are not permitted to visit.
Caregiver Policy
- All caregivers must be fully vaccinated, asymptomatic and test negative to RTK-Antigen
- Caregivers who are not fully vaccinated should not provide care in the ward. In extraordinary circumstances, they are to perform RT-PCR test.
- All caregivers are required to wear mask.
This policy revision is effective from 1 November 2022 onwards. Thank you for your cooperation and understanding.
- Ground Floor
- Lobby, Ground Floor
- +6088 518 872 or +6088 518 829
- Ground Floor
Outpatient
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Contact | +6088–518 888 |
Services
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Inpatient
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Contact | +6088–518 888 |
Services
Please ensure you have these documents ready:
Identification Card and/or Passport
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)
Discharge hours are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on the day of admission but no charge on the day of discharge on condition that the patient leaves the hospital before 2.00 p.m.
If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.
Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.
On Discharging
Your attending consultant will certify your discharge There is a waiting period of about 2 1/2 hours for your bills to be processed and prescriptions prepared and collected
When your bill is ready, the ward staff will inform you or your relatives
You or your relatives will proceed to the Accounts Department on Level 6 to settle your bill. A discharge slip will then be issued to you
You will then present the discharge slip to the Pharmacy Counter next to the Accounts Department to collect your discharge medication
You will proceed back to your ward and collect your belongings, medical certificate, discharge summary as well as investigation results, if necessary, from the nurses
Affiliated International Health and Medical Insurance
List of insurance companies that Gleneagles Kota Kinabalu accepts:
| Alphabet list | Insurance Companies | ||||||
|---|---|---|---|---|---|---|---|
| A | AIA | AIA EB | Asia Assistance | ASP Medical Clinic | |||
| C | Compumed | ||||||
| E | e-Mas | Etiqa | |||||
| G | Great Eastern | ||||||
| H | Health Connect | ||||||
| I | Integrated Health Plans Sdn Bhd (IHP) | International SOS | |||||
| M | Mediexpress | Micare | |||||
| P | PAMB | PMCare | Pru BSN | ||||
If you plan to seek health and medical care at Gleneagles Kota Kinabalu via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:
Insurance Services Desk
Gleneagles Kota Kinabalu
Riverson@Sembulan, Block A-1,
Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah,
Malaysia
Once an initial GL is obtained, please fax it to us at +6088–518 889. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +6088–518 888
For your convenience, concierge services are available at the hospital's main entrance. Our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses.
They may also answer any inquiries concerning hospital consultants and facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a "short-time, same-day" usage basis within hospital premises.
Should you wish to obtain taxis or premier taxis for any destination around or even out of town, our concierge will be there to assist you.
Types of Rooms
Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.
Smoked Chicken Papeterie Encased
Request For Medical Information
Access to the medical information can only be released with the written consent from the patient or next of kin or unless ordered by court. Request can be made for individuals who meet the criteria below:
- Patient who is above eighteen (18) years of age;
- If the patient is mentally or physically disabled, the spouse, parent; or
- If the patient is unmarried and below eighteen years of age, parent or legal guardian.
- Third parties with a valid written consent from the patient.
- For deceased patients, a certified true copy of the patient’s death certificate, & a Letter of Administration (where no will was made by the deceased) or Grant of Probate (where a will was made by the deceased), or ‘Surat Pentadbiran Harta Pusaka’, whichever applicable, as proof of legal relationship to the deceased, must be submitted with the application.
- In Person
Please proceed to Medical Records Department at Level 2, Block A-1, Gleneagles Kota Kinabalu.
- By Email
- Please click here to download the ‘Consent for Release of Medical Information’ form.
- Complete the form and email to my.gkk.medicalrecords@gleneagles.com.my
(Note: We can only process after the patient / next-of-kin has signed the authorization section).
Request for reports / medical information can be made during these hours:
Monday to Friday : 8.30 am - 1.00 pm; 2.00 pm - 5.30 pm
Saturday : 8.30 am – 12.30 pm
Contact : 088 518 864
| Description | (Fees Payable (RM) subject to change without prior notice at GKK discretion) | |
|---|---|---|
| Non-Specialist / Medical Officer | Written / Typed Medical Report | RM50 - RM70 |
| Specialist | Insurance Claim Form | RM35- RM70 |
| Insurance Claim Form | RM50 - RM150 | |
| Medical Report | RM100 - RM250 | |
| Legal Report | RM500 - RM2500 (depending on the required paper work for legal purpose) | |
Other Charges
| Description | (Fees Payable (RM) subject to change without prior notice at GKK discretion) | |
|---|---|---|
| Administrative Fee | For copies of lab results, diagnostic, imaging, discharge summaries etc. | RM10 |
| Courier Fee
(if required) | For sending original copies to requestor by courier | RM10 - RM15 (Within Malaysia)
Note: Courier charges outside of Malaysia will depend on the give location. |
Payment Mode
By Cash / Credit Card
By Cheque**, made payable to GLENEAGLES KOTA KINABALU
By Bank In /Online Transfer CIMB Bank Berhad. Account Name: Gleneagles Kota Kinabalu, Account Number: 8001148022, SWIFT code: CIBBMYKL
** Note: For Personal Cheque / Bank In / Online Transfer; Please note that the completed report and receipt will only be released upon clearance of cheque / receipt of payment by Gleneagles KK’s Finance Department
Information for International Patients
Once your appointment at Gleneagles has been confirmed, we will assist you with any transportation and accommodation needs related to your visit.
You can make an appointment to see a doctor via
Please have these information and documents ready when you make an appointment:
Passport
Emergency contact
Past medical records
Doctor’s referral letter (if applicable)
Insurance form (if applicable)
Guarantee letter (if applicable)
Please view the list of specialists and their consultation time here.
| Main counter | International Patient Services |
| Level | Ground Level |
| Contact |
+6088–518 888 |
Services
Please ensure you have these documents ready:
-
Identification Card and/or Passport
-
Referral Documents e.g doctor’s referral letter, previous medical reports, imaging films etc
-
Guarantee Letters (if any) from your insurance provider
Should you require translator’s service, please contact the International Patient Services team at +603-4141 3763 or +603-4141 3764.
Once doctor’s consultation is over, payment can be done at individual specialist clinics, main lobby, screening centres and other outpatient cashier counters (without medication) or our Pharmacies (with medication)
Gleneagles Hospital Kota Kinabalu is strategically located along the coastal highway of Sabah's capital city. Close to the heart of the city centre, the hospital is also just 10 minutes away from Kota Kinabalu International Airport.
Gleneagles Hospital Kota Kinabalu is poised in-line with its neighbouring notable landmarks such as Sutera Harbour Golf & Country Club, KK Times Square, the upcoming transport-interchange station, Wawasan Plaza, Harbour City and the new Ming Garden Hotel – together forming the new KK Southern City Hub.
Gleneagles Kota Kinabalu offers complimentary airport transfer to get you from the Kota Kinabalu International Airport to Gleneagles Kota Kinabalu .
Make your booking in advance via:
Required Information
Please provide the following information when making reservation:
Contact information
Flight details
Appointment details
Within an estimated walking distance of 1-3 minutes:
Within an estimated driving distance of 5-10 minutes:
Tunku Abdul Rahman Park
Named after Malaysia’s First Prime Minister, Tunku Abdul Rahman, this marine park is a group of five islands – Gaya, Sapi, Manukan, Mamutik and Sulug. The islands are just a short boat ride from Kota Kinabalu. Pulau Sapi, Manukan and Mamutik host beach activities, snorkelling and diving..... Explore more
Jesselton Point Waterfront
This quaint waterfront district and ferry terminal has a historical feel to it and has become a popular tourist attraction in the last decade. Enjoy casual dining, leisure and retail experiences all day long and come evening, wind down with family and friends and catch the scenic sunset..... Explore Now
Handicraft Market
This is the place to be if you are hunting for souvenirs to bring home. The Handicraft Market, also known as the Filipino Market carries an assortment of items, from T-shirts to sarongs, wooden handicrafts and even pearl jewellery. Be sure to bargain for your items!.... Explore Now
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Gaya Street (Sunday Market)
If you are in Kota Kinabalu during the weekend, make sure you visit the Gaya Street Sunday Market. Every Sunday morning, the entire Gaya Street is closed for a street bazaar. Enjoy the morning roaming around the market for some local goods and food..... Explore Now
Coral Flyer
For the adventurous and thrill seekers, try out the Coral Flyer, the longest island to island zipline in the world! Enjoy breathtaking views as you zipline over clear sparkling waters from the islands of Pulau Gaya to Pulau Sapi..... Explore Now
City Mosque
The iconic Kota Kinabalu City Mosque is a floating mosque that sits on a man-made lagoon which surrounds the mosque, giving the mosque an air of mystery and beauty. When the mosque is illuminated, it is considered the most beautiful structure in the city and possibly in Malaysia..... Explore Now
Aquarium & Marine Museum
This state-of-the-art marine museum boasts one of the best aquarium facilities. See all kinds of marine life, learn about corals, take a mangrove walk and many more activities await you and your family..... Explore Now
Atkinson Clock Tower
The Atkinson Clock Tower is a famous landmark and the oldest standing structure in Kota Kinabalu. The clock was originally built using wood in 1905 in the memory of Francis George Atkinson, Jesselton’s first District Officer..... Explore Now
Types of Rooms
Our rooms does not only come with amazing views but also meals prepared by our in-house kitchen. This is to ensure that only the best is served to our patients and their guests during their stay. Each in-patient is provided a menu for three meals and one coffee/tea with light refreshments, each day. Additional coffee and tea is also available upon request. In addition to the in-patient meals, we are pleased to provide you and your guests an option for ala carte meals highlighted in a provided menu. The in-house Food and Beverage team is also able to assist in making any occasion a memorable one. Your birthdays and anniversaries can be catered for in the hospital, as a special arrangement and with prior request.
Contact Information
Gleneagles Hospital Kota Kinabalu
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Ambulance / Emergency +6088 518 911 |
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Whatsapp line +6017 979 8888 |
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General line +6088 518 888 |
Gleneagles Hospital Kuala Lumpur
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Ambulance / Emergency +603 4141 3018 |
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Whatsapp line +6016 339 3000 |
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General line +603 4141 3000 |
Gleneagles Hospital Medini Johor
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Ambulance / Emergency +607 560 1111 |
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Whatsapp line +6017 847 1000 |
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General line +607 560 1000 |
Gleneagles Hospital Penang
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Ambulance / Emergency +604 222 9199 |
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Whatsapp line +6016 498 9089 |
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General line +604 222 9111 |
