Accident & Emergency Department

Our Emergency Department is open 24 hours a day, 365 days a year, to manage a range of emergencies

Upon arrival in the Emergency Department, you will be required to register at the counter and a triage nurse will take your temperature, pulse, and blood pressure. At the triage counter, you will be categorized based upon the severity of your condition. The medical team will assess the severity of your injury or illness right away. Please refer to our triage and waiting timetable for more information.

Medical officers are available around the clock. Upon evaluation, they may refer you to a specialist for consultation, diagnostic and treatment.

The waiting time is determined by the severity of the case. For more information on waiting time, please refer to our triage system.

Yes, you may, soon after arriving at the emergency department, the medical officers will prioritize your child's medical needs based on the severity of his or her condition. After evaluating your child, the medical officers may refer you to a specialist for consultation, diagnostic and treatment. Children under 12 must be accompanied by their parents or guardians.

Upon arrival, you, your family or caregiver will be required to register at the registration counter.

Patients must present the following documents for admission:

• Identification card / passport / travel documents for identification.
• Company health insurance card or guarantee letter from the undersigned company (if available).

You may check if your insurance or company is eligible for direct billing or cashless service at our Emergency Department.

Our registration counter will be able to assist you in determining if your insurance policy or corporate coverage covers direct billing or cashless services at our hospital.

The diagnostic process at the Emergency Department may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received urgent medical intervention, he or she will be admitted to the ward for further management, if there is any necessity.

Yes, of course you can receive the treatment / procedure as required. However this would be considered as self pay - cash payment upon completion of treatment/services.

We do accept payment by cash /credit card upon discharge.