FREQUENTLY ASKED QUESTIONS
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| Yes, you may download EncoreMed mobile app from Apple Store or Google Play Store or you can access the webpage from any devices seamlessly. |
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| For any physical examination, advice from your doctor of choice must be followed and any medical scanning must be done at the hospital. |
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| The choices of specialist doctors have been credentialed and privileged to practice at the hospital namely Gleneagles Johor based on their areas of specialty registered with National Specialist Register. Amongst the specialty available via e-Health are Cardiology, General Surgery, Psychiatry, Nephrology, Neurosurgery, Obstetrics & Gynaecology, Paediatrics and EarandNose & Throat |
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| Yes, you can but this must be done within 24 hours. |
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| You can book the appointment 1 month in advance. |
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| Your appointment would roughly take an estimate of 10 - 30 minutes depending on the severity of your situation. |
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| An SMS will be sent to you one day before your appointment date. |
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| Gleneagles eHealthConsult is available for new* and existing/follow-up patients, local and abroad including Malaysians, Expats Travelers and Medical Tourists, who would like to seek with their preferred doctor. |
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| Emergency health issues are NOT suitable for Gleneagles eHealthConsult. Please seek immediate medical assistance at the nearest healthcare partner. The following conditions are also NOT suitable for Gleneagles eHealthConsult:
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| Diagnoses are made by trained doctors through a series of questions. If a doctor feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. Gleneagles eHealthConsult aims to supplement the patient-doctor relationship through teleconsultations. |
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| Yes, you absolutely can. Just ensure that the doctor is available during your preferred day and time slot. |
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| No, two appointments can only be scheduled at different times under a single account. For example, if you are making an appointment for your mother and father with two separate doctors under the same account, your appointments must be scheduled at different time slots. |
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| No, this cannot be done. Link to the video call is only accessible via one patient per device at any one time. |
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| Generally, it will take about 15 to 30 minutes including consultation. |
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| Patients are required to contact the Hospital’s General Line at +607 560 1000 or WhatsApp +607 560 1000 for appointments. |
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| Yes, Once the receipt and necessary medications are ready, an SMS will be sent to the patient. |
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| If an MC is requested, we will email it to you. |
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| After completion of consultation call, the doctor generates a prescription, which gets updated to your medical records kept by the Hospital. |
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| Yes, the medical reports will be kept confidential under patient-doctor confidentiality |
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| We will ensure all confidential information provided by our patients are kept confidential under patient-doctor confidentiality. |
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| You can email to [email protected] for any assistance. |
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| You can rejoin the call again on the video room. |
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| We accept Online Instant Bank Transfer at the moment. |
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| Yes, it is completely safe to use your debit/credit card here as all payment done will be tracked and authorised by our system |
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| Receipts can be sent to you via email upon request. |
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| Receipts will be issued. However, do check with your Insurance provider on claim purposes. |
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| Yes, if the video consultation has yet to start |
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| Itemized billing including prescription can be sent to you via email upon request. |
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| Your medication will be dispatched within 24-hour. It will depend on your location of when the package will arrive. |
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| The medicine is packed by our experienced pharmacy staff and the delivery is tracked by a trusted courier service provider. |
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| You may contact our Pharmacy Department at 07-560 1000 or +6011 6084 6338 |
