Gleneagles Hospital Penang, part of IHH Healthcare Malaysia’s network of 18 hospitals, recently hosted the northern region’s first-ever Metaverse Health Hunt and Media Tour. Centred on the theme “Value-Driven Excellence,” the event offered media partners an immersive experience into the hospital’s innovative approach to healthcare delivery, where advanced technology is seamlessly combined with compassionate, patient-centred care. Every stage of the patient journey is guided by the principles of cost-effectiveness, clinical excellence, and personalised care, all aimed at achieving outstanding clinical outcomes.
Through a combination of interactive virtual experiences and guided tours, media participants explored how Gleneagles Hospital Penang is enhancing healthcare accessibility, efficiency, and service quality for its community.
One of the key highlights was the hospital’s focus on minimally invasive and roboticassisted procedures, which support accurate diagnosis, reduce patient recovery time, and enhance treatment outcomes. To date, Gleneagles Hospital Penang has successfully performed over 200 robotic surgeries, marking significant milestones across multiple specialties. This achievement sets new standards in surgical excellence and positions the hospital as a leading centre for advanced robotic surgery in the northern region of Malaysia.
Beyond robotic surgery, Gleneagles Hospital Penang continues to demonstrate leadership across key specialties, having performed over 8,000 heart surgeries to date, delivering more than 4,000 chemotherapy sessions and bone marrow transplants annually, and is home to one of the largest orthopaedic teams in the region. These milestones reflect the hospital’s strength in providing high-quality, multidisciplinary care.
During the on-site tour, media participants visited key centres including the Cancer Centre, Cardiac Centre, Emergency Unit, and Imaging Unit. These visits offered a closer look at the hospital’s comprehensive services and how each unit contributes to delivering coordinated, patient-focused care anchored in safety, clinical quality care, and continuous improvement.
Mr. Ng Bong Seng, Acting Chief Executive Officer of Gleneagles Hospital Penang, said, “The Value-Driven Excellence Metaverse Health Hunt & Media Tour is more than a showcase, it’s a reflection of who we are and what we stand for. We believe exceptional care comes from bringing together medical innovation with genuine empathy and a clear purpose. From the very first diagnosis to full recovery, our priority is to deliver care that truly makes a difference — with compassion, accuracy, and value for every patient and their loved ones.”
With its continued focus on medical innovations, holistic patient care and a service culture rooted in empathy, Gleneagles Hospital Penang remains a leading and trusted choice for patients seeking top-tier healthcare in the northern region of Malaysia.
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