eHealth Solutions at Gleneagles Hospital Kota Kinabalu

How it Works?

ABOUT GLENEAGLES HOSPITAL's eHEALTH

ENSURING CONTINUOUS CARE

To ensure our continuous care, we have introduced eHealth, as a value-added service to help patients who are unable to visit our hospitals due to certain reasons. eHealth is an easy to use, private and secure online platform that connects you to your preferred top specialist from the comfort of home. Available via eHealth Chat and eHealth Consult, both services give you an alternative channel in addition to walk-in appointments, to consult your doctor of choice.

Gleneagles eHealthChat

With eHealth Chat, you can have a FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Gleneagles eHealthConsult

With eHealthConsult, you can have a 30-minute video consultation with your preferred specialist. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self-pick-up at our hospital.

Our version of telemedicine is here, all because we have your comfort in mind.

Convenient Healthcare At Your Service

Available for all patients.
FREE 10-minute video or voice call on wellness and advice.
Convenience of advance appointment booking with preferred specialist 24/7 via eHealth online platform.

Available for new* and existing/follow-up patients.
Around 30-minute video consultation with diagnosis and medications prescription. Requires consultation fees.
Medications delivery right to your doorstep or self-pick up at hospital.
24/7 advance appointment booking with preferred specialist.
Medical receipt and medical certificate (MC) are available upon request.

*eHealthConsult for new patients are only available at selected hospitals. Do visit hospital’s eHealth website to find out more.

BENEFITS OF eHEALTH

Instant access to top specialists

Get real-time consultation by the experts and learn about treatment options quickly.

Instant access to top specialistsGet real-time consultation by the experts and learn about treatment options quickly.

Consult From Anywhere

Speak to Top Specialists of your choice no matter where you are.

Consult From AnywhereSpeak to Top Specialists of your choice no matter where you are.

Free 10-Minute Advice
(For eHeathChat)

FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Free 10-Minute Advice
(For eHeathChat)FREE 10-minute conversation on video or call with your selected doctor about general wellness and advice.

Private and secure

Secured online platform for private discussions between doctors and patients.

Private and secureSecured online platform for private discussions between doctors and patients.

Free Registration

Enjoy free registration when you make an appointment with your preferred specialist on eHealth

Free RegistrationEnjoy free registration when you make an appointment with your preferred specialist on eHealth

Medicine delivered to your doorstep
(For eHealthConsult)

Stay in the comfort of your home as we deliver your medications to you.

Medicine delivered to your doorstep
(For eHealthConsult)Stay in the comfort of your home as we deliver your medications to you.

GET CONNECTED WITH YOUR PREFERRED SPECIALIST

Virtual consultation with top specialist of your choice from the comfort of your home

Search by Type of eHealth Service

Search by Specialties

Search by Doctor's Name

FREQUENTLY ASKED QUESTIONS

Gleneagles eHealthChat is an online platform that allows you to make advance appointment booking for a FREE 10-minute conversation and advice via video or voice call, about your general wellness with your preferred doctor.
You would also be able to view doctors’ profiles and availability for appointments on eHealth. Click here to view your preferred doctor’s profile and availability.

You will be able to seek advice on wellness from your doctor of choice. No diagnosis will be carried out. Your doctor will then recommend you if there is a need to visit him / her at the clinic for physical check or for you to visit the hospital for further health screening.

eHealthChat and eHealthConsult function as alternative channels in addition to walk-in appointments for patients to consult their doctors.
eHealth generally allows doctors to provide continuous care to their patients. It is a value-added service specially for patients who can’t travel to the hospital due to certain circumstances, hence enabling them to continue receiving medical care.

eHealthChat allows a FREE 10-minute conversation on video or voice call with your selected doctor to advice on general wellness . No registration number, diagnosis, prescription or payment will be assigned/ made or charged.
eHealthConsult allows you to have around 30-minute video consultation with your preferred specialist. Requires consultation fees. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self pick-up at our hospital.

Note: It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.

For any physical examination, advice from your doctor of choice must be followed and any medical scanning must be done at the hospital.

The Gleneagles eHealthChat appointment slot differ from doctor to doctor. eHealthConsult services are not available during Public Holidays and rest days when the clinic is closed.
However, the service for patients to make an appointment is available 24 hours.
For more information of specific hospital’s operating hour, kindly visit respective hospital’s site.

You can log on to our web portal at https://gleneagleskk.ehealth.com.my/ and choose a preferred language to get started on your account creation.
Select ‘Gleneagles eHealthChat’ for a list of doctors available
Select your preferred Specialist, date and time, then click ‘Proceed To Next Step’.
Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
Create your eHealth account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
Click ‘Confirm Appointment’ and you will receive an SMS confirming your appointment.
An SMS reminder will be sent close to your appointment date.
On appointment day, logon to the website and click ‘Enter Video Room’ if you have selected the ‘Video Call’ option previously. If you have selected a ‘Voice Call’ option, you will receive a call from our clinic.

eHealthConsult is an online platform that gives users the option to connect with the doctors of your choice via video consultation.
Available for new and existing patients with around 30-minute video consultation time.
Diagnosis and medications prescriptions are available.
Requires consultation fees.
Users would also be able to view doctors’ profiles and availability for appointments on eHealth.

Gleneagles eHealthConsult is an easy-to-use and hassle-free secured online web portal that allows you to consult specialist of your choice from the comfort of your home.
You can learn about treatment options quickly with real-time consultations.
For patients who can't leave their home due to certain reasons or do not have the time to take a day-off from work, Gleneagles eHealthConsult will be the right option for them.
It is also convenient for patients who lives further from the hospital and it save them time of travelling.
Prescriptions can also be delivered to their home or pickup at the hospital drive-thru where available.

It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.
Gleneagles eHealthConsult is an added value service specifically for patients who are unable to travel to the hospital. It serves as an alternative appointment option for patients to meet their doctors and receive continuous care.

For any physical examination, advice from your doctor of choice must be followed and any medical scanning must be done at the hospital.

The consultation hours differ from doctor to doctor and generally the earliest appointment is at 10am, except Public Holidays and rest days where the clinic is closed.
However, the service for patients to make an appointment is available 24 hours.

You can log on to our web portal at https://gleneagleskk.ehealth.com.my/ and choose a preferred language to get started on your account creation.
Select your preferred Specialist, date and time, then click ‘Proceed To Next Step’.
Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
Create your eHealth account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
Proceed by filing in Patient Details and click ‘Pay Now’ with options of Online Banking, Credit/Debit Card and eWallet.
Your appointment is confirmed upon receipt of payment and the status will be updated in your Gleneagles eHealthConsult account.
An SMS will be sent once the appointment is made and an SMS reminder will be sent close to your appointment date.
On appointment day, logon to the website and click ‘enter video room’ for your doctor’s consultation.