Plan Your Visit
Information
Dear visitors,
To protect our patients and healthcare providers, Gleneagles Hospital Kuala Lumpur is adopting a restrictive visitor policy:
- Maximum 2 visitors are allowed to visit patients in sharing rooms, paediatric wards, Intensive Care Unit (ICU), Coronary Care Unit (CCU) and High Dependency Units (HDU) at any one time during the visiting hours.
- The hospital only allows one caregiver or birth partner (for child delivery) to accompany the patient in the wards.
- Please be informed visitors are strictly not allowed to visit patients in COVID-19 wards or ICU section for COVID-19 patients.
- Children under the age of 12 are not allowed to visit patients in the wards.
We appreciate your understanding and cooperation as we prioritize the safety and well-being of our patients, visitors, and healthcare providers.
Thank you for your continued support.
General Ward: 9.00am to 9.00pm Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU) / Paediatric Ward: 12.00pm - 2.00pm (1st Session) & 5.00pm - 8.00pm (Second Session) |
| Monday – Sunday: No Visitor |
For our visitors' convenience, Gleneagles Hospital Kuala Lumpur offers a range of parking options:
Block A: Multi-level Elevated Parking
- A six-storey covered car park with a Pay Machine located next to the Car Park Lift on the Ground Level.
Block B: Multi-level Basement Parking
- A three-storey basement parking with Pay Machines located at Car Park Lift Lobby 1 (Ground Level and Level B1) and Car Park Lift Lobby 2 (Level B1).
Other Parking Facilities Nearby Our Premises
Open Car Park 1:
Located along the main road of Jalan Ampang and next to Medical Office Block (MOB). Pay Machine is located near the car park exit.
Open Car Park 2:
Located next to Korean Embassy. Pay Machine is located near the car park entrance.
To ensure the safety of our customers within our premises, we offer shuttle services to and from the car park for the convenience and comfort of all our guests.
Shuttle service is available during the following hours:
Monday to Friday: 9:00am to 5:00pm
Saturday: 9:00am to 1:00pm
Feel free to approach our Service Ambassadors at the following locations if you require the shuttle service:
Block A: Concierge Counter in the Main Lobby
Block B: Service Ambassador Counter in the Main Lobby
Valet parking service is available at the main entrances of Block A and Block B.
RM25 per entry, per day
Operating hours:
Monday to Saturday: 7 am – 7 pm
Sunday & Public Holiday: 9 am – 5 pm
Outpatient
YOUR OUTPATIENT VISIT JOURNEY
- Upon arriving at the appointment location, please proceed to the respective counters below for registration.
| No | Counters | Level | Building | Details |
| 1 | Corporate Services Counter | Ground Level | Medical Office Block (MOB) | For patients with GL only |
| 2 | Individual Specialists Clinic | Level 1 to Level 7 | Medical Office Block (MOB) | For cash-paying patients only |
| 3 | Accident & Emergency | Ground Level | Block A | For both GL and cash-paying patients |
| 4 | Outpatient Clinics | Level 6 to Level 8 | Block B | For both GL and cash-paying patients |
- Identification Card and/or Passport
- Referral Documents e.g doctor’s referral letter, previous medical reports, X-Ray films etc
- Guarantee Letters (if any) from your insurance provider
We offer translators for foreign languages such as Arabic, Bahasa Indonesia, Japanese, Korean and Mandarin. If you require translation services, please contact the International Patient Services team at +603-4141 3361 or +603-4141 3362.
For consultations without medication, payments can be made at the cashier counter. For consultations with medication, payments can be processed at our Pharmacy, located at the following locations:
| No | Counters | Level | Building |
| 1 | Retail Pharmacy I | Ground Level | Medical Office Block (MOB) |
| 2 | Retail Pharmacy II | Level 1 | Block B |
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Inpatient
YOUR ADMISSION JOURNEY
Night clothes
Slippers
Toiletries (toothbrush, toothpaste, etc.)
Affiliated International Health and Medical Insurance
List of insurance companies that Gleneagles Kuala Lumpur accepts:
| Alphabet list | Insurance Companies | ||||||
|---|---|---|---|---|---|---|---|
| A | AIA | Allianz Life Insurance | Asia Assistance Network | AXA Affin Life Insurance | |||
| C | Compumed | ||||||
| E | e-Mas | Etiqa Life Insurance | Etiqa Takaful Berhad | ||||
| G | Great Eastern Life Insurance | ||||||
| H | Health Connect | HealthMetrics | Hong Leong MSIG Insurance | ||||
| I | Integrated Health Plans Sdn Bhd (IHP) | ||||||
| M | Mediexpress | Micare | Medilink | Mitsui Sumitomo | Miyacare | ||
| P | PM Care | PraAssist | Prudential Assurance Malaysia Berhad | Prudential BSN Takaful Berhad | |||
| S | SelCare | ||||||
| T | Tejani Emergency Assistance | Tokio Marine Life Insurance | |||||
| Z | Zurich Insurance Prudential Assurance Malaysia Berhad | ||||||
If you plan to seek health and medical care at Gleneagles Kuala Lumpur via the coverage of your insurance policies, please contact your insurance representative to request for a valid Guarantee Letter (GL) addressed to:
Insurance Services Desk;
Gleneagles Kuala Lumpur
282 & 286,
Jalan Ampang,
50450 Kuala Lumpur,
Malaysia
Once an initial GL is obtained, please fax it to us at +603-4141 3011. For further assistance on requesting for a Guarantee Letter (GL), please contact our Insurance Services Desk at +603-4141 3007
Our concierge team is available to assist you with your luggage upon admission and discharge. Wheelchair assistance is also provided upon request. For concierge service, please contact us at +603-4141 3001 or +603-4141 3583.
Additionally, we offer translators for foreign languages such as Arabic, Bahasa Indonesia, Japanese, Korean and Mandarin. If you require translation services, please contact the International Patient Services team at +603-4141 3361 or +603-4141 3362.
Types of Rooms
At Gleneagles Hospital Kuala Lumpur, medical care is top-notch, hotel-grade rooms are cheery and food tasty, healthy and Halal. Your stay here will almost be a home away from home but equipped with medical expertise, attention and facilities. With over 370 rooms, choose from a Presidential suite to a variety of suites, single, double and quad-sharing rooms. Whatever you choose, receive six complimentary meals (3 main and 3 snacks) readily included in your rates. All food served is prepared Halal.
Smoked Chicken Papeterie Encased
Contact Information
