IT Officer

• Installing and configuring hospital’s computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems, software, and networks. Ensure that only computer hardware and software approved by management is being installed and used
• Attend to support services for all hospital’s computer software, including but not limited to HIS, LIS, PACS, Windows programmed, and other application approved by management.
• Write simple programmed or liaison with IT vendors to implement systems approved by the management
• Ensure that proper inventory register is maintained for all computer hardware, software, and network equipment
• Ensure that all programmed in the hospital are properly licensed and secured
• Resolve incidents raised by the users via Helpdesk system or call ensuring compliance to all applicable service level agreements
• Providing technical support across the hospital’s (this may be in person or over the phone) or escalate to appointed IT vendors as required
• Participate in other duties and projects under the direction of the management
• To provide a conduit for two-way communication between users and support staff, including champion users
• Ensure compliance of all IT policies and procedures as defined by the management

• Good organization, time management and prioritization
• Creative, open to new ideas and ability to multi-task effectively
• Ability to adapt and adjust to changing processes, constantly seeking process improvement
• Good in analytical skills
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills with staffs and suppliers
• Ability to work as per on call schedule

Qualification

• Degree / Diploma in Computer studies
• Fresh graduates are encouraged to apply