Accident and Emergency Services
Helmed by Advanced Life SupportTrained Personnel
Backed by 24/7 Ambulance Service
Comprehensive Life Saving Facilities & Equipment
Supported by Multi-disciplinary Specialists
Emergency Department

Gleneagles Hospital Penang’s Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency. At the Emergency Department, the dedicated team of doctors and nurses are specially trained for emergency situations. Emergency situations will be immediately evaluated using the triage system. The most severe cases with life-threatening conditions will be of utmost priority, followed by the other triage categories accordingly, depending on the number of patients in the Emergency Department.

In addition to having a team of doctors assessing and managing your case, a multidisciplinary team of specialists are always on call to attend to complex medical cases.

Triage & Waiting Time

The triage system is to categorise patient base on urgency and number of resources required.

An overview of triage category:

  • Anaphylactic Reaction
  • Cardiac Arrest
  • Severe Respiratory Distress
  • Seizures
  • Unresponsive (GCS 9)
  • Hypotension (SBP 90mmhg) with Sign Of Instability
  • Serve Hypertension (SBP 200mmhg) With Altered Mental Status
  • Polytrauma
  • Severe Chest Pain
  • Paeds - Flaccid
  • Hypoglycemia / Severe Hyperglycemia
  • Extensive Burns
  • Firearms Wounds
  • Head Injury GCS 10-13
  • Open / Frature of Long bones
  • Active Chest Pain With Cold Sweat
  • Spinal Injuries
  • Dislocations Of Major Joints
  • Limb Amputation
  • Eye Injuries With Impaired Vision
  • Burns With No Facial Injuries
  • Vascular Injuries
  • Acute Abdomen
  • Poisoning Or Drug Overdose
  • Post-ictal States With Neurological Deficit
  • Asthma Or Moderate Dyspnoea With Saturation 94 %
  • Elevated SBP 160mmhg
  • Hyperglycemia (HGT 16mmol)
  • Other Medical Urgencies:

    *Severe Dehydration
    *Severe Diarrhea With Vomiting
    *Sign Of Sepsis
    *Adult Temp 39.5°c *Child Temp 38.5°c

    Green 1 - Seen Within 30 Minutes
  • Abdominal Pain (Pain Score 7)
  • Elevated Blood Sugar 16mmol
  • Urinary Retension
  • Closed Fracture Of Limbs With No Vascular Involvement
  • Dislocation Of Small Joints
  • Diarrhea And/ Or Vomiting With Dehyaration
  • Minor Burns

  • Green 2 - Seen Within 60 Minutes
  • Minor Trauma
  • Diarrhea And Or Vomiting With No Dehyration
  • Chronic Abdominal Pain
  • Ear Ache
  • Eye infection
  • Fever 38°c For Adult
  • Fever In Children Between 2-12 Years Old Temp 38°c
  • Generalized Pain (Score 5)

  • Green 3 - Seen Within 90 Minutes
  • Skin Diseases
  • Upper Respiratory Tract Infections
  • Chronic Trauma Injuries
  • Repeat Medication
  • Wound Dressing And Opening Stitches (STO)
  • Change Of Catheters


Frequently Asked Questions (FAQs)