Accident and Emergency Services
Every Second Counts Providing you Accident & Emergency Services closer to home
Grade A Ambulance
Trained Professionals in Pre-Hospital Care
Advance Life Support
Life Saving Facilitiesand Equipment
Emergency Department

Gleneagles Hospital Medini Johor’s Emergency Department is open 24 hours a day and well-equipped to handle injuries or medical emergencies, round-the-clock everyday. At the Emergency Department, the dedicated team of doctors and nurses are specially trained for emergency situations. All patients will be evaluated and prioritised based on severity of their medical condition while at triage. The most severe cases with life-threatening conditions will be our utmost priority.

The hospital have a team of multidisciplinary specialists who are ready to attend to patient's needs.

Triage & Waiting Time

The triage system is to categorise patient base on urgency.

An overview of three category triage acuity systems:

  • Cardiac Arrest
  • Unresponsive Trauma
  • Severe bradycardia with signs of hypoperfusion
  • Trauma requiring immediate fluid resuscitation
  • Chest pain (angina type), diaphoratic, pale
  • Anaphalutic reaction
  • Unresponsive baby
  • Unresponsive with history of poisoning
  • Hypoghycemia/Hyperglycaemia
  • Severe loss of blood
  • Severe crush injury to the limb
  • Extensive Burns or involve facial region
  • Near drowning
  • Firearms wound to head, neck, trunk, or trajectory undetermined
  • Hypertension (SBP < 90mmhg) with signs of hypoperfusion
  • Hypertension (SBP >200mmhg) with signs of altered mental status
  • Alert conscious level but not comatose
  • Head injury GCS>13/15
  • Long bone of lower limbs and pelvic fracture
  • Active chest pain, suspicious coronary syndrome and stable
  • Chest pain, visceral and not associated with other symptoms immunocompromised (SLE, Chemotherapy) with a fever
  • Poisoning or drug overdose
  • Open fracture of upper limb
  • Spina injury
  • Eye injury with loss or vision impairment
  • Dislocation of major joint
  • Limb amputation
  • Vascular injury
  • Burns with no facial injury
  • Serve pain: 6-10/10
  • Hyperventilation and unstable to maintain posture
  • Arrhythmias heart rate: <60bpm>150bpm
  • Milk to moderate dyspnea with saturation >95% or 40 bpm
  • Hypertension (SBP>200mmhg @ systolic<120mmHg with systemic symptoms or neurological deficit)
  • Elevated blood sugar with neurological or vision impairment
    Green 1 - Seen Within 30 Minutes
  • Children below 2 years and Senior Citizens above 65 years
  • Chest pain-no risk factor and not associated with other symptoms. Normal ECG
  • Abuse/Neglect/Assault
  • Elevated blood sugar without any major symptoms
  • Mild asthma
  • Acute urinary retention
  • Closed fracture of upper limb/ankle with major angulations
  • Dislocation of small joints
  • Vomiting and/or Diarrhoea with dehydration

    GREEN 2 - Seen within 60 minutes
  • Non aggresive psychiatric patients
  • Foreign body
  • Minor allergy
  • Minor trauma
  • Vomiting and diarrhea with no dehydration
  • Lumps and Bumps
  • Chronic abdominal Pain
  • Ear ache
  • Nail prick
  • Acute infective eye conditions
  • Fever >38℃(Adult)(children 2-12 of age)

  • GREEN 3 - Seen within 60 minutes
  • Upper respiratory Tract Infection
  • Skin condition
  • Chronic trauma injuries
  • Wound dressing and opening stitches (STO)
  • Change of urinary catheter and naso-gastric tube


Frequently Asked Questions (FAQs)